Job Overview
The NICI Hotel Group is seeking an experienced and commercially driven Group Operations Manager to oversee operational performance across our portfolio of luxury hospitality venues. This is a senior leadership role focused on driving service excellence, team performance, profitability, and operational consistency throughout the group.
The successful candidate will work closely with General Managers and Heads of Department to ensure exceptional guest experiences, strong financial performance, and compliance with company standards and procedures.
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Key Responsibilities
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Oversee the day-to-day operational performance across all properties within the group
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Support and develop General Managers and senior departmental leaders
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Drive consistency in guest service standards and operational delivery
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Monitor and improve profitability, labour controls, and cost management
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Ensure compliance with health & safety, licensing, food safety, and employment legislation
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Lead operational projects, openings, refurbishments, and business improvement initiatives
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Analyse KPIs, budgets, payroll, guest feedback, and financial reporting to identify opportunities for growth
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Develop and implement group-wide operational procedures and best practices
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Work collaboratively with HR, Finance, Sales & Marketing, and Executive Leadership teams
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Support recruitment, succession planning, and leadership development across the group
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Maintain a strong presence across all venues and build positive working relationships with teams
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Skills & Experience Required
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Previous multi-site hospitality or hotel operations management experience
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Strong leadership and people management skills
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Commercially aware with a proven ability to drive revenue and control costs
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Excellent organisational and problem-solving abilities
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Experience managing large teams within luxury hospitality environments
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Strong understanding of hotel operations including rooms, food & beverage, events, and guest services
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Confident communicator with the ability to influence and motivate teams
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Flexible approach with willingness to travel between sites as required
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Knowledge of UK employment legislation and operational compliance standards
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Desirable
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Experience within luxury or lifestyle hotel brands
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Background in both hotel and restaurant operations
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Degree or professional qualification in Hospitality Management or Business Management
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What We Offer
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Competitive salary package
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Performance-related bonus structure
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Company benefits and staff discounts
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Career progression opportunities within a growing hospitality group
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Dynamic and supportive working environment
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Opportunity to play a key role in shaping the future growth of the business