Overview
We are advertising two positions for Administrative Assistants within the ENT and OMFS departments. The roles support a variety of administrative duties that underpin patient care, including some reception duties, updating patient records and providing full clerical services to the team in either the ENT or OMFS department. You will join a friendly team working towards delivering excellent care to our patients.
Responsibilities
* Mixture of reception duties, telephone enquiries and responding to emails.
* Assist the medical secretarial service including word processing, scanning, audio typing, photocopying and composing letters; provide fast and accurate copy and audio typing to the department, producing clinic letters and other documents.
* Support administration related to transferring patients to other providers, assist with scanning and uploading referrals and support outputs from validation including patient led validation and clinical triage.
* Liaise with Nurses, Doctors and other members of the multi-disciplinary team to provide a quality service for patients.
* Work as part of a team to ensure the smooth running of the post and handle messages, prioritising issues as appropriate.
* Develop and maintain computerised databases and act as a point of contact for patients and consultants.
* Make best use of information technology and participate in changing technology as it becomes available.
* Book and administer patient appointments and follow ups; training will be available to support basic hearing aid servicing as required by patients.
About us
At the RUH we are committed to caring for our patients, colleagues and community with compassionate, person-centred care. We value diversity and strive to create a supportive, inclusive environment. We encourage learning and development and offer a holistic approach to staff wellbeing, including programmes spanning physical, emotional, spiritual and financial wellbeing.
Details
* Date posted: 11 September 2025
* Pay scheme: Agenda for change
* Band: Band 2
* Salary: £24,465 per annum, pro rata
* Contract: Fixed term
* Duration: 6 months
* Working pattern: Full-time, Part-time, Job share
* Location: Royal United Hospitals Bath, Combe Park, Bath, BA1 3NG
Qualifications
* Essential: Able to demonstrate good literacy and numeracy skills; educated to minimum GCSE/O level or equivalent experience.
* Desirable: Proficient IT skills with good keyboard abilities.
Knowledge and Experience
* Essential: Knowledge and/or experience of working in the NHS or similar patient-focused environment.
* Desirable: Previous experience on a reception desk; knowledge of Millennium and Microsoft Office.
Skills
* Essential: Clear verbal and written communication with patients and staff at multiple levels, including on the telephone.
* Essential: Organized, efficient and able to prioritise workloads.
* Desirable: Good customer service skills.
Other information
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to the Disclosure and Barring Service (DBS) check. Applications from job seekers who require Skilled Worker sponsorship will be considered alongside all other applications. This role does not include links or external references.
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