Overview of the Role:
We are currently recruiting an experienced Site Based 2nd Line IT Engineer who will be based in Segensworth at one of our key customers. This role will be involve being the onsite contact for the customer, where you be bringing your IT knowledge and customer experience to provide an efficient, approachable and streamlined methodology to fixing their IT issues. As one of our 2nd Line IT Engineers you will be expected to work on our client’s site 5 days a week which will also include a weekly visit to one of their sites in Farnborough.
Responsibilities:
Although you will be on site at one of our clients you will be an important member of the Tailor Made Technologies team, you will be the face of the company every day. As our 2nd Line IT Engineer, you will be responsible for; providing outstanding customer care and support through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising events, complying with SLA’s, supporting the service desk and working efficiently and productively to ensure a excellent customer experience. All support and training will be given to ensure you have what you need to excel in your career at Tailor Made Technologies.
Skills:
* Experience with a service desk ticketing system
* If you have experience in any of the below, we’d like to hear from you (not all required):
* Windows Desktops configuration and support experience
* Windows Server configuration and support experience
* Office 365 support experience
* Microsoft Exchange configuration and support experience
* Active Directory configuration and administration
* VMware support experience
* Citrix support experience
* Strong networking skills
* ITIL knowledge
Who are Tailor Made Technologies?
Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the outskirts of Fareham. We are an award winning Managed Service Provider servicing the UK and Europe. At TMT we have a strong team ethos which has enabled us to deliver exceptional service to our clients for over 25 years. When you join us you will be part of our forward thinking team, where you will be supported by not only your manager and the leadership team but your colleagues as well. We at Tailor Made Technologies will give you everything you will need to develop your career with us.
Benefits of working for Tailor Made Technologies:
* A competitive salary.
* Training opportunities set out with a clear training structure.
* Progressive working environment with access to voice your opinions to decision makers.
* 25 days holiday plus bank holidays.
* Birthday day.
* Flexi Health plan cover.
* IT Purchasing Scheme.
* Company Pension.