Client Services Coordinator to join our collaborative team.
This is an excellent opportunity for a highly organised and detail-oriented individual to join a busy client services function, providing vital administrative support to the sales team and ensuring a high level of service is delivered to customers across the UK and international markets.
Working closely with the International Sales Manager and wider internal teams, you will play a key role in order processing, supplier coordination, and customer communication to ensure products are delivered accurately and efficiently.
The day to day
As a Client Services Administrator, you will be responsible for providing comprehensive administrative and operational support across the sales and client services function.
Order Processing and Administration
* Accurately process customer orders onto internal systems and customer portals where required.
* Liaise with the warehouse and shipping teams to ensure timely and accurate order fulfilment.
* Check purchase orders and supplier instructions to ensure all information is complete and correct.
* Monitor supplier delivery schedules and coordinate deliveries to optimise efficiency.
* Manage ‘Goods In’ queries and ensure prompt resolution of delivery issues.
* Support export logistics administration for international shipments.
Customer and Supplier Coordination
* Build strong working relationships with International Sales Managers and internal departments.
* Liaise with suppliers to confirm delivery schedules and manage customer expectations.
* Coordinate with technical teams to ensure correct product labelling, specifications, and documentation.
* Monitor and track customer complaints, ensuring prompt resolution and appropriate follow-up.
General Client Services Support
* Coordinate product samples for customers, ensuring safe and efficient delivery.
* Provide administrative support to the wider sales and client services team.
* Act as the first point of contact for visitors, ensuring a professional and welcoming experience.
* Answer incoming calls and direct queries to the appropriate team members.
* Assist with events or trade shows where required.
Finance and Invoicing Support
* Investigate and resolve purchase invoice queries in collaboration with the finance team.
What you'll have
The successful candidate will be highly organised, proactive, and comfortable working within a fast-paced environment while managing multiple tasks.
Key Skills and Experience
* Previous experience in an administration, customer service, or sales support role
* Excellent attention to detail and strong organisational skills
* Strong communication skills, both written and verbal
* Confident managing multiple priorities and working to deadlines
* Strong IT skills and confidence using internal systems
* Experience within supply chain, logistics, or exporting environments would be beneficial
Personal Attributes
* Methodical and detail-focused
* Reliable and conscientious
* Strong team player with a collaborative approach
* Proactive with the ability to identify and resolve issues
* Customer-focused with a commitment to delivering excellent service
In return
This is a fantastic opportunity to join a supportive and collaborative team within a growing organisation where you will gain exposure to international sales operations and supply chain processes.
You will play a key role in supporting the delivery of excellent customer service while contributing to the continued growth and success of the business.
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