Hours: 38 hours per week Salary: Competitive Job Type: Office-based/Occasional travel About the Role We are looking for a Quality Assurance Administrator to support the implementation and maintenance of our Quality Management System (QMS). This is a pivotal role within the business, ensuring our processes, procedures, and products meet internal standards, customer expectations, and relevant regulatory requirements. You will play a key part in managing Returns (RMA) and Defect (DMR) processes, from initial customer or supplier contact through to final resolution, while working closely with cross-functional teams to promote continuous improvement. What We Are Looking For You will be a proactive, adaptable individual with a keen eye for detail and a passion for quality. You enjoy collaborating with others, thrive on seeing tasks through to completion, and are always looking for better ways of working. You will be: Flexible, curious, and open-minded Highly organised with strong attention to detail Determined, resourceful, and results-driven Comfortable working with a wide range of stakeholders Eager to learn, develop, and grow within the role Key Responsibilities ERP & Data Management Manage the returns process across our Redditch and Ashchurch facilities Ensure accurate and timely documentation of returned or rejected items Use ERP systems to collate, measure, and report performance (Epicor experience desirable) Collaborate with teams to ensure seamless data integration Returns, Reworks & Logistics Coordinate inspections of returned products Work with quality control and production teams to manage rework activities Ensure products meet ISO 9001 standards before re-entering inventory Arrange and track logistics for returned and rejected items Calibration Track and manage calibration equipment and schedules Maintain accurate calibration records and certificates Coordinate with external calibration providers Investigate discrepancies and support corrective actions Regulatory & Customer Support Support compliance with quality, safety, and operational regulations Act as the primary contact for customer returns and enquiries Complete customer and business questionnaires to support satisfaction and confidence Continuous Improvement Support internal and external audits (ISO, customer, regulatory) Identify and suggest improvements to enhance efficiency and customer experience Skills & Experience Essential: Experience working with ERP systems (Epicor advantageous) Understanding of ISO 9001 or similar quality standards Strong organisational and communication skills High level of accuracy in data entry and documentation Confidence using Microsoft Office and QMS/document control systems Flexibility to support quality initiatives and deadlines Desirable: Experience in a quality, compliance, or administrative role Background in a regulated or electronics environment Knowledge of additional quality standards (ISO 13485, AS9100, IATF, etc.) Experience supporting audits Benefits 26 days holiday plus bank holidays Annual Profit Share Scheme Salary Sacrifice Pension 4x salary Death in Service benefit Westfield Healthcare scheme, including: Corporate Healthcare Plan Employee Assistance Programme Wellbeing App Discount Scheme Cycle to Work Scheme EV Salary Sacrifice Scheme Employee Share Scheme (after 12 months) Our Recruitment process Application Review – Your application will be reviewed by Recruitment & Hiring Manager Initial Screening – Shortlisted candidates will be invited to a Teams Interview to discuss the role and your experience in more detail. Interview – candidates will be invited to a face-to-face interview at our offices. This may include competency-based questions and discussion about your technical experience. Assessment (if applicable): Some roles may include a short presentation, task, or technical assessment relevant to the position. Offer and onboarding – Successful candidates will receive a formal offer, followed by pre-employment checks and onboarding support to ensure a smooth start. We aim to keep you informed at every stage of the process and provide feedback wherever possible. Apply Now: Send your CV