Key Responsibilities: Supervise and support front-of-house staff during shifts to ensure smooth and efficient service. Ensure all customers receive prompt, friendly, and high-quality service. Handle customer complaints or concerns professionally and promptly. Maintain cleanliness and organization of the front-of-house area throughout the shift. Assist in training, mentoring, and evaluating team members. Monitor inventory levels and communicate supply needs to management. Ensure health, safety, and hygiene standards are upheld at all times. Open or close the store as required, following all procedures. Coordinate break schedules and manage shift changes effectively. Support the baristas and counter staff during peak hours as needed. Report shift performance and issues to the Store Manager. Requirements: Minimum 1–2 years of supervisory or management experience in a café, restaurant, or retail environment. Excellent communication and interpersonal skills. Strong leadership abilities with a positive and motivational approach. Capable of multitasking and problem-solving under pressure. Flexible schedule, including availability on weekends and holidays. Basic knowledge of POS systems and daily cash handling. Food safety certification is a plus. Preferred Skills: Experience with specialty coffee or a passion for coffee culture. Ability to implement and uphold high service standards. Familiarity with scheduling, inventory, and team coordination.