Overview
Our busy service department is looking for an enthusiastic new team member. It\'s a very fast paced environment and you will need to be confident on the telephone and ready to provide excellent customer service. This is a fantastic opportunity to work for a market leading manufacturer.
Hours: Monday to Friday 8am - 5pm (with 1 hour for lunch).
Responsibilities
* Support the scheduling of service visits by ensuring all required materials and equipment are arranged ahead of engineer\'s attendance.
* Order filters, service parts, components, towers or access equipment in line with service requirements.
* Raise purchase orders in accordance with company procedures.
* Coordinate delivery dates to ensure materials arrive in advance of planned service works.
* Liaise with suppliers to chase deliveries and resolve shortages or discrepancies quickly.
* Issue booking confirmations to customers and confirm service dates and scope of works.
* Notify customers of any equipment deliveries (such as towers) prior to site visits.
* Contact customers 1–3 days before attendance to confirm: filters and materials have been delivered; site access arrangements are in place; any special site requirements; provide updates where deliveries or service dates change.
* Arrange dispatch of service parts and materials to site where required.
* Track and confirm delivery of filters and components before service visits.
* Maintain accurate records of supplier orders and confirmations.
* Answer incoming calls, assist customers and, if required, direct inquiries to the appropriate person.
* Maintain accurate job documentation within Opera and internal systems.
* Support engineers with parts queries and service-related administration.
Key Skills & Competencies
* Strong organisational and planning skills
* Ability to manage multiple service jobs simultaneously
* Confident communicator (phone and email)
* High attention to detail
* Proactive approach to problem solving
* Experience within service coordination, engineering, or construction environments is desirable but not essential, full training will be given.
* IT proficient
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