Junior Business Analyst
Full-Time
Kingston-Upon-Thames
Crew Clothing Company was founded in
Salcombe in 1993. Today Crew is a great British brand, and our success
lies in our authentic passion for producing great looking, well made
clothes. We now have more than 85 stores and a thriving website, and the
business continues to grow.
Our people are at the heart of our
company. With a passion for exceptional service, and a love for our
product, our team is dedicated to offering the best customer experience –
nothing is too much trouble.
Purpose of the role:
Reporting to the Project Manager this is a business-facing role where
you will be given the opportunity to add real value. The Junior Business
Analyst must be able to demonstrate they are a customer focused individual with
the energy, drive and commitment to make it happen. This role will be required to work closely
with all departments of the business driving change and efficiencies for all
processes and business systems.
This role will be working on business
transformation projects, which may affect several areas of the business, and subsequently
good Organisational skills, Conflict Management and Interpersonal skills are
essential.
Responsibilities:
* Good understanding of business
objectives and departmental requirements
* Document business processes and
reference all system processes included within the process
* Work with departments to enhance and
improve processes through automation
* Assist the Support team with
troubleshooting and resolving system issues
* Ensure all new solutions are
effectively documented and tested prior to going live
* Provide clear updates to colleagues
and stakeholders ensuring all parties are kept well informed
* Understand best practices and keep up
to date with technological advances
* Assist with any reporting
requirements and data integrity
Key Skills & Experience:
Essential skills:
* Strong analytical skills;
* Excellent documentation skills
* Ability to explain complex technical issues to
non-IT-experts;
* Organised and flexible to changing business
priorities;
* Problem solving & delivering results;
* Excellent listening skills;
* Takes ownership of issues and keeps all
parties updated with regular progress reports
* Ability to work in an environment with
changing priorities;
* Action Orientated;
* Highest level of integrity, honesty and trust;
* Drive for results.
Desirable skills:
* Knowledge of AX or any other ERP
system such as Oracle or SAP.
Experience:
* Experience of working in a Retail environment
(stores, buying or merchandising)
* Background of working with technology to
deliver new services and solutions
* Delivery of projects and system change
* Experience of working with information systems
ideally in a retail/wholesale business
* Analytical and project management skills,
including a thorough understanding of how to interpret business needs and
translate them into application and operational requirements
* Demonstrated ability to review, consolidate
and communicate with all levels within IT and the business.