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Mosaic trainer

Ackerman Pierce
Trainer
Posted: 26 March
Offer description

MOSAIC TRAINER

Salary: £400 - £425 / Day
Job type: Long Term Contract
Location: South Yorkshire

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Role Purpose
The Mosaic Trainer will support the successful delivery and adoption of Mosaic at Calderdale Council. The role involves designing and delivering training to staff and ensuring users are confident and capable in applying new workflows and recording models. The trainer will work closely with SME’s, operational leads, and technical teams to align training content to the project’s delivery goals.

Key Responsibilities
1. Create, develop and deliver tailored Mosaic training to Adults, Children’s & Finance directorates across all staff levels
2. Design training materials, guides, and e-learning content aligned with new workflows and system features
3. Support a train-the-trainer approach equipping the internal support team to confidently delivery training post go-live
4. Conduct training analysis across service areas to inform content and rollout plans
5. Collaborate with Mosaic project SMEs and practitioners to ensure training reflects practice requirements and statutory needs
6. Support UAT and early adopter groups with walk-throughs, drop-ins, and guidance
7. Maintain and update training content based on feedback and changes to system design
8. Work flexibly across rollout plans to deliver training aligned with go-live timelines
9. Evaluate training impact and collate feedback to continuously improve delivery

Essential Skills and Experience
10. Strong experience of delivering successful Mosaic training for Adults & Children’s and Finance directorates
11. Experience of setting up and delivering e-learning
12. Ability to communicate complex processes in accessible, clear language
13. Good finance exposure and ability to build specific finance guides
14. Experience of training users from all levels and backgrounds
15. Experience developing both in-person and digital training formats
16. Strong core Mosaic knowledge and its functionality
17. Experience of public sector working
18. Hybrid role
19. Plenty of remote working through the project lifecycle3 month training period before go live with In office training times to be negotiated for classroom training and associated activities
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