Reservations Manager
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Company Description
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
Job Description
* Manage all aspects of hotel reservations, including phone and written inquiries, ensuring accurate record-keeping and inventory control.
* Maximise occupancy and revenue through yield management, up-selling techniques, and cross-selling of hotel outlets.
* Handle VIP and press arrivals, coordinating with other departments to accommodate special requests.
* Oversee billing processes, including deposits and credit approvals, in line with Accounts' guidelines.
* Maintain guest satisfaction by providing personalised service, utilising guest history files, and addressing complaints promptly.
* Collaborate with the sales team, passing on leads and managing luxury consortia relationships.
* Generate daily, weekly, and monthly reports, and maintain in-house reservation systems.
* Continuously develop and improve reservation processes, updating templates as necessary.
* Assist with additional tasks as determined by the Head of Revenue and Marketing.
Additional Information: Hotel Managed
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Management and Manufacturing
Industries
Hospitality
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Location: London, England, United Kingdom
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