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Location: Burnley, BB12 7BF (hybrid working, Monday to Friday, 9 am–5:30 pm)
Contract Type: Permanent
Description:
Are you looking to take your customer career to the next level in a fast-paced, supportive, and rewarding environment? Join our team at Exertis UK as a Customer Service Advisor, where you’ll provide advice, guidance and assistance to customers and stakeholders and ensure all customer service based administrative tasks are completed.
As part of the team, you’ll:
• Act as a key liaison for both internal teams and external customers, managing inbound communications and ensuring timely, effective responses.
•Build and nurture strong relationships with stakeholders to enhance collaboration and drive customer satisfaction.
•Identify and implement opportunities to improve customer experience, providing system guidance aligned with SLAs.
• Support administrative processes, including RMA handling, courier coordination and maintaining accurate data for internal reporting.
• Leverage training and mentorship opportunities in house with regular management supervisions and guidance from our L&D team in order to grow your knowledge and expertise and progress in your career.
Why Join Exertis?
At Exertis, we believe that together, we can achieve more. Our inclusive culture celebrates diverse perspectives and encourages everyone to turn challenges into opportunities. You’ll have access to:
• Tailored career development paths designed to help you thrive.
• Employee resource groups, including Women at Exertis, LGBTQIA+, and more.
• A vibrant and collaborative workplace where your voice matters.
What We’re Looking For:
You’re someone who thrives in a fast-paced, results-driven environment. To excel in this role, you’ll bring:
•Experience in a customer service, office based background
• Strong communication and relationship management skills.
• Resilience, curiosity, and a proactive mindset.
• A willingness to learn and embrace challenges.
Your Rewards and Benefits:
We recognise and celebrate hard work at Exertis. When you join us, you’ll enjoy:
• 25 days of annual leave, with the option to purchase more.
• Paid time off for your birthday and volunteering opportunities.
• Comprehensive parental leave packages and well-being programs.
• A supportive and inclusive environment where your growth is our priority.
Flexible Work Options:
While this role is based on-site in Burnley, we’re open to discussing flexible work arrangements and will support them if they benefit our customers, our business and you.
Selection Process:
Our selection process is designed to ensure a smooth and thorough evaluation of candidates. Once we receive your CV, our team will carefully review it to assess your suitability for the role. Shortlisted candidates will be invited to a telephone interview with the recruitment team, providing an opportunity to discuss your experience and skills in more detail. Following this, you may be asked to complete online testing to evaluate key competencies relevant to the position. Successful candidates will then proceed to a formal interview process, which can be conducted online or in person, with the hiring manager.
Registered in England | Registration number: 1511931 | VAT number: GB864438791 Registered Office Address: Exertis (UK) Ltd. Technology House, Magnesium Way, Hapton, Burnley, Lancashire. BB12 7BF. (01282) 776776
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