Trainer Customer Support - North East Bristol | Up to £27k + On Call
Are you tech-savvy, people-focused, and ready for a role that mixes hands-on customer support with occasional face-to-face training?
We’re looking for a confident Trainer Customer Support Specialist to join a friendly, growing team in North East Bristol. You’ll deliver expert support from the office most of the time, with client training roughly twice a month – a change of scenery and a chance to shine in front of customers!
Why this role rocks:
* Hybrid working – minimum 3 days in the office
* Competitive salary up to £27k + On Call allowance
* Perks: BUPA, pension, life insurance, bonus scheme, career growth
* Friendly, collaborative team in a fast-growing, innovative company
What you’ll do:
* Provide front-line customer support via phone, Teams, email, and support portals
* Troubleshoot issues and liaise with developers to resolve them
* Create/update training materials, guides, FAQs, and help documentation
* Deliver occasional on-site or client-facing training sessions
* Assist with system updates, user setup, and procedural documentation
We’re looking for:
* 1–2 years’ IT/software support experience
* Excellent communication and problem-solving skills
* Confidence delivering in-person training
* Proficient in MS Office, basic IT troubleshooting, and image/video editing
Extras that make you shine: ISO 9001/27001 knowledge, SQL, asset management experience, or support portal experience (Freshdesk etc.)
Please click on apply.