Job Description
Receptionist/Operations Assistant
About Tecknuovo
We are a technology delivery partner, offering a unique service in the undiscovered sweet spot between consultancy and capability development. There’s a better way to deliver consulting services. We do that by freeing our customers from dependency in everything we do.
We free them from relying on external sourcing by delivering on their complex technology challenges at pace with expert teams. And we eliminate their dependence on suppliers by creating the in-house technical capability they’ll need to build tomorrow.
The quality of our people and teams hinges on our associate model. This is how we work with our community of un-benched, ego-free consultants to mobilise services within 14 days.
About the Business Operations Hub
The Business Operations Hub provides a wide range of support services to the business including; contract and administration support (including HR operations), quality, legal & compliance, procurement, facilities, H&S, IT, and sustainability. Our primary role is to ensure that we consistently maintain high standards of quality and compliance in our business, foster sustainable growth practices, and drive operational discipline across our business operations in pursuit of operational excellence in the delivery of our customer projects. Our team focus on enabling opportunity and competitive advantage through a customer service mindset and desire to continuously improve our business operations.
About the role
You will report directly into the Business Operations Manager, and your primary role will be to manage reception at our office including greeting visitors, managing office passes (via our smart access app), meeting room management and bookings and dealing with enquiries in person and by phone. You will also provide additional ad-hoc administrative support for the Business Operations Manager to support our Business Operations Hub services.
Your role will support our Headquarters (City of London office) Monday to Thursday (4 days a week) during business hours of 8.30am to 5.30pm. We work Fridays’ primarily as a focused work from home day, so your role will not be required on Fridays.
Key personal attributes
* Great customer service ethos – friendly, efficient and helpful attitude
* Strong communication skills, both written and verbal (professional telephone manner)
* Ability to maintain high standards of work whilst working at a fast pace to meet Tecknuovo expectations and adapt to changing requirements quickly and with resilience.
* Calm and polite under pressure, with an ability to respond clearly and succinctly to challenges as they present themselves.
* Self-motivated and with the ability to work to tight external deadlines whilst remaining flexible in order to achieve Hub objectives
* Ability to manage time and competing priorities effectively
* Team player who can work collaboratively within a team and across Hubs
Key responsibilities
Your day to day responsibilities shall include:
* Managing reception and greeting visitors
* Dealing with general office enquiries
* Meeting room booking and management (ensuring conference facilities operational)
* Managing ordering/delivery of refreshments and catering for meetings (and picking up orders as required)
* Point of contact for landlord office team, contractors and suppliers
* Management of smart access passes for our people, customers and visitors
* Management of accident report book and administration of accident/incident reports
Your experience
* Experience working in a fast-paced scale up business, customer service environment or other customer facing environment
* Min 12 months experience working within an office and/or reception environment
* Experience working with MS Office 365 suite (essential)
* Experience working with apps and tools to support delivery of business operations support (our primary tools for work management and communications: slack, teams and Monday.com)
* First Aider and/or Mental Health First Aider certified (desirable)
Your support
We advocate for a continuous learning culture with bespoke training programmes to support you in your career growth. We recommend and contribute towards study materials, courses and conferences that will help you learn and further develop your skills.
We offer training to enhance and develop your career in alignment with your chosen career pathway. As a Hub with a broad remit, you have the ability to develop, manage, and lead in a number of compliance, legal and quality areas.
What we offer:
* 22 days of annual leave, as well as your birthday off.
* Private medical insurance including medical, optical and dental cover.
* Comprehensive life assurance.
* Annual allowance for personal and professional training to fuel your career growth.
* Contribution to your pension fund.
Our values
Our values are our anchors, which we hold each other accountable for as a team and as a business.
* Make genuine connections.
* Have the courage to act.
* Embrace the pace.
* Move information freely.
* Be curious, always.