Join to apply for the Customer Services Representative role at WIKA Group.
Role Overview
The Customer Services Representative is primarily responsible for providing professional sales, customer service, and support to all WIKA customers. This includes handling the entire sales and order process efficiently and effectively, in line with company procedures.
Key Responsibilities
1. Manage orders proactively through the end-to-end process.
2. Maintain standards, objectives, targets, and commitments as per the WIKA Sales Charter.
3. Assist with processing, progressing, and escalating customer returns.
4. Respond to customer inquiries promptly and professionally within agreed timeframes.
5. Process customer purchase orders according to company guidelines.
6. Manage the supply chain to prevent delays and pre-empt bottlenecks, utilizing D365 and Power BI tools.
7. Support documentation needs when workload is high.
8. Manage orders within Customer Portal Cockpit and B2B cockpit, monitoring KPIs.
9. Negotiate purchase pricing and delivery times to maximize margins and meet customer expectations.
10. Monitor buying and selling prices, maintaining records on D365.
11. Collaborate with internal sales teams to retain and grow business, ensuring clear communication recorded in D365.
Candidate Profile
* Experience in customer service, retail, sales, administration, or supply chain roles.
* Strong organizational skills, ability to prioritize, and good IT skills.
* GCSE Grade 5/C or above in English and Maths.
Benefits
* Work-life integration
* Pension scheme
* Employee discounts
* Attractive remuneration system
* Flexible working hours
* Development opportunities
* Health initiatives
* Mobile working
About WIKA Group
WIKA Group is a global leader in measurement technology with over 75 years of experience, employing more than 11,000 staff dedicated to safe, efficient, and sustainable processes. Join us as we innovate and grow towards a better future.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industry: Measuring and Control Instrument Manufacturing
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