Visitor Services Team Leader - Admin & Clerical
* Position: 1
* Hours per week: 37
* Pay rate: £15.82 per hour Location:
* Belfast, BT36 7PN, United Kingdom
Purpose To supervise front-of-house operations at the Zoo, ensuring a high-quality, customer-focused service and the smooth, efficient running of daily operations.
Responsibilities
* Supervise, train and support staff, including rota management.
* Oversee shop, reception, admissions and customer bookings.
* Handle customer complaints, enquiries and front-desk activities.
* Manage cash handling procedures and stock control.
* Ensure cleanliness and compliance with health and safety standards, including procurement tasks.
* Support emergency and evacuation procedures when required.
* Visitor Services
* Enhance and monitor the customer experience, responding to feedback appropriately.
* Process bookings for memberships, adoptions and visitor experiences.
* Maintain and update public displays and visitor information points.
* Retail Services
* Manage stock levels effectively.
* Carry out stocktakes and inventories.
General Skills and Responsibilities
* Promote teamwork and adhere to organisational policies and procedures.
* Maintain high standards of customer care at all times.
* Participate in training and contribute to a welcoming and professional environment.
* Candidate Requirements Essential experience (minimum 1 year):
* Retail operations, including cash handling, stock control and merchandising.
* Supervising staff to deliver excellent customer service.
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