Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line).
Overall Purpose
* You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization.
* In this role, you will take a hands‑on approach to providing technical support for client‑side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers.
* By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape.
* This role includes a combination of higher‑level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day‑to‑day IT functions.
* You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support.
Key Duties
* Provide Tier II / Tier III technical support across multiple departments.
* Perform both basic Tier I and more advanced troubleshooting to resolve IT‑related issues.
* Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure.
* Handle desktop, server, wireless, and network‑related issues, ensuring system uptime and performance.
* Assist in imaging and deployment of desktops, laptops, and other devices.
* Collaborate with cross‑functional teams to ensure seamless IT operations and user satisfaction.
* Create and maintain documentation for IT procedures and systems.
* Participate in projects to implement new technologies and improve current systems, including virtualization technologies.
* Train junior staff on IT processes and tools as needed.
* Manage incidents, service requests, and changes using the company's helpdesk system.
Key Requirements
* Proven experience in a Tier II or Tier III support role.
* Strong knowledge of Active Directory, including domain trusts and group policies.
* Proficiency with network troubleshooting and administration, including wireless technologies.
* Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting.
* Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided).
* Proficiency in managing and supporting Microsoft technologies, including SharePoint.
* Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail.
* Familiarity with VMware virtualization.
* Excellent communication and problem‑solving skills.
The Package
* Competitive salary on offer, depending on level of experience.
* 37.5 hours per week, Monday‑Friday.
* Company pension scheme.
* Private health care.
* Life assurance.
* Quarterly bonus scheme potential.
* Additional benefits.
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