Reporting to the Helpdesk Manager, you'll be a key part of keeping our clubs operating smoothly. This is a fast-paced, varied role where you'll triage and coordinate maintenance tasks, support clubs and contractors, and make sure everything behind the scenes runs like clockwork.
* Location: JD Gyms Wigan
* Hours: Monday-Friday, 9:00am-5:00pm
* Additional: On-call support for O.O.H emergencies on a rota basis
Role Responsibilities: Strategic & Operational
* Manage and triage all Property department enquiries, driving efficiency and continuous improvement.
* Coordinate maintenance activities and minor works with preferred contractors.
* Work closely with Clubs and internal teams to deliver a smooth, professional service.
* Provide ad-hoc administrative support, including holiday cover.
Culture, People & Development
* Support the team with daily operations and the delivery of key outputs.
* Maintain reporting deadlines and uphold high operational standards.
* Promote a culture of high performance and great service within the Property team.
* Respond promptly and professionally to Clubs, contractors and external partners.
* Champion a customer-first mindset.
Systems & Process
* Use systems effectively to maximise productivity and maintain accurate systems.
* Challenge and help improve any processes that don't meet JD standards.
Financial / Commercial
* Triage and coordinate purchase orders for minor capital works, reactive/planned maintenance and capital projects.
* Handle invoice reconciliation, dispute resolution and accurate record-keeping.
* Liaise with insurers and landlords, ensuring clear communication and correct documentation.
* Although not essential, experience in a Facilities Management environment is preferred, ideally supporting multi-site operations.
* Strong coordination skills with the ability to triage, prioritise and communicate clearly.
* Experience working with contractors and on-site teams to maintain standards, timelines and compliance.
* Highly organised with strong communication skills and the ability to multitask in a fast-paced setting.
Technical Skills
* Proficient in Office 365.
* Experience using CAFM systems for maintenance and contractor management.
* Familiarity with P2P systems (e.g., Coupa) for purchase orders and invoices.
* Professional phone manner and strong communication across Clubs, contractors and internal teams.
* Confident using internal systems and digital tools with the ability to learn new platforms quickly.
At JD Gyms, we invest in creating high-quality, stylish environments for our members-and none of that happens without our brilliant support teams. We're now looking for a Facilities Helpdesk Administrator to join us at our Wigan Head Office and help keep our estate running at the high standards we're known for.
Salary and Benefits
* Salary: £26,780
* 28 days holiday (including bank holidays)
* Free gym membership - stay fit while you work
* Staff discount across JD Group brands
* Amazing office environment designed for collaboration and comfort
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