3rd Line IT Service Desk Engineer
Whiteley
Full-Time, Permanent
Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. You’ll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently.
As a member of their team, you’ll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team’s success. Our client is all about fostering a supportive environment, and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career.
While you’ll be part of a fast-paced, customer-focused environment, they are committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month.
If you’re ready to bring your expertise to a place that values your growth and development, they would love to hear from you!
Benefits of working for our client:
* A competitive salary.
* Training opportunities set out with a clear training structure.
* Progressive working environment with access to voice your opinions to decision makers.
* 25 days holiday plus bank holidays.
* Your birthday off.
* Flexi health plan cover and access to a range of Health Benefits.
* IT Purchasing Scheme.
* Company Pension.
* An active Social Committee who plans monthly competitions and events.
* A brilliant breakout room with free breakfast and a pool table.
Join a Trusted Partner for Transformative Managed Technology.
Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals.
Partnership-focused with a deep and deliberate understanding of customers’ strategic goals, their in-house teams tailor their services to suit every client’s unique requirement and drive business growth.
Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.
Duties and Responsibilities of our client’s 3rd Line IT Service Desk Engineer:
* Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems.
* Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements.
* Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference.
* Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations.
* Technical Documentation: Create and maintain comprehensive documentation.
* Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software.
* Training and Mentoring: Provide guidance and support to Junior Engineers and support staff.
* On Call: There is an expectation to be on call once a month.
Your Previous Experience:
* Microsoft Windows desktop and server configuration and support experience.
* Microsoft Exchange On Prem and Online configuration and support experience.
* Terminal server environment configuration and support experience (Citrix, AVD, RDS).
* Active Directory configuration and administration.
* Strong knowledge and understanding of Group Policy.
* Strong general networking skills (CLI, Subnetting, NAT).
* Good understanding of DNS.
* Router configuration and support experience (Cisco, HP, Draytek).
* Firewall configuration and support experience (Watchguard, SonicWALL).
* HP ProLiant and Dell PowerEdge Server Hardware support experience.
* VMware and Hyper V support experience (VCP an advantage).
* Storage technologies (NAS, NetApps, Synology).
* Strong understanding of Office 365.
* Strong understanding of Microsoft Azure.
* Strong understanding of Microsoft Intune.
* Strong understanding of SSL Certificates.
Essential Skills:
* Excellent communication skills.
* Organisational skills.
* Results driven with a proven track record.
* Team player.
* Self-motivated and proactive.
* Ability to be resilient and to work under pressure.
Apply today.