Part-Time Customer Service Administrator - West Byfleet 20-25 hours per week | 5 days per week | £14-£16 per hour A friendly, organised local business in West Byfleet is looking for a calm, capable person to join their team on a part-time basis. This role is about dealing with issues, supporting clients, and helping people get to a clear, fair outcome - with a practical, solutions-first approach. What you’ll be doing Acting as the first point of contact for client queries via phone and email Listening, clarifying what’s happened, and taking ownership through to resolution Liaising with internal teams and third parties to get updates and move things forward Keeping accurate notes and maintaining records on a CRM or internal system Managing expectations and keeping clients updated with clear, timely communication Spotting recurring issues and feeding ideas back to improve the service What we’re looking for Confident phone manner - warm, calm, and professional Strong written communication (clear and well-structured) Naturally organised - you can juggle multiple cases and deadlines Solutions-focused - you enjoy getting to the bottom of things and sorting them properly Comfortable using systems, email, and spreadsheets Discreet and dependable with sensitive information What’s on offer Part-time hours: 20-25 hours per week across 5 days Pay: £14-£16 per hour (depending on experience) West Byfleet based role with a supportive team and structured training Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion. Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you. Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer