The Opportunity Are you a proactive IT professional looking to move beyond basic support and into digital transformation? We are representing a premier regional Professional Services firm (130 users) seeking a versatile IT Assistant to join their established team. This is a newly developed role designed for someone who enjoys a hybrid of high-quality technical support and cutting-edge project work, including AI adoption, PowerBI, and API integrations. The Role Working across the firm’s regional office network, you will be a visible, "hands-on" presence. You will support a high-performing user base of consultants and partners while working closely with the IT Director to modernize the firm’s technological footprint. Key Responsibilities: Technical Support: Deliver rapid-response hardware and software troubleshooting for a demanding, deadline-driven environment. Digital Innovation: Assist in the roll-out of AI solutions and help build PowerBI reports to unlock the value of the firm's data sets. System Integration: Become an "Advanced Administrator" in industry-specific software and explore API usage to build seamless system integrations. Training & Education: Lead IT inductions for new joiners and conduct small-group workshops on maximizing Microsoft 365 functionality. Security & Compliance: Maintain the firm’s Cyber Essentials accreditation and develop "How-To" resources for the company intranet. The Ideal Candidate This role requires a unique blend of technical curiosity and "people skills." You must be comfortable translating complex tech into sensible solutions for non-technical staff. Background: Experience in a structured IT Support environment (Accountancy, Insurance, or similar Professional Services experience is highly desirable). Tech Stack: Strong proficiency in Microsoft 365 and hardware setups. A proactive interest in data visualization (PowerBI) or automation is a significant advantage. Character: A "can-do" attitude with the resilience to maintain composure and a sense of humour in a face-paced, high-pressure environment. Mobility: Due to the multi-site nature of the firm, you must have a full driving licence and access to your own vehicle for regular travel between regional sites