A charitable organization is seeking a Help to Claim Telephone and Webchat Adviser to provide support to first-time Universal Credit claimants through a remote work model. The role involves offering 'better-off' calculations and practical advice via phone and webchat, ensuring high-quality service delivery. Candidates should possess a confident telephone manner and strong interpersonal skills. Previous experience in delivering Citizens Advice services is preferred, but training is available for suitable applicants. This is a fixed-term contract until March 2027.
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