Job Description
THE OPPORTUNITY
As an Alliances ISE you will play a key role in managing and developing strategic relationships with our Focus and Core technology vendors. You will act as a trusted partner to internal teams and external vendors, ensuring vendor programmes are well governed, commercially effective, and aligned to growth objectives.
This is a hands-on role suited to an experienced IT channel professional who enjoys balancing operational delivery with commercial impact. You will support go-to-market initiatives, manage vendor performance, ensure certification compliance, and contribute to the continuous development of our clients’ vendor portfolio within the cyber security ecosystem.
KEY RESPONSIBILITIES
Vendor & Relationship Management
* Act as the primary point of contact for assigned Focus and Core vendors
* Build and maintain strong, collaborative relationships with vendor partners and internal stakeholders
* Gather feedback from internal teams and share insights with vendor Partner Account Managers (PAMs) to enhance partnerships
* Support dispute resolution and arbitration of vendor-related issues
Go-to-Market & Commercial Activity
* Collaborate with vendors and internal teams on joint growth and go-to-market plans
* Maximise outcomes from revenue-generating activities including focus days, enablement sessions, and partner events
* Optimise and manage MDF spend in line with agreed objectives
* Attend relevant vendor and partner conferences as required
Vendor Performance & Governance
* Monitor, track, and report on vendor performance metrics
* Identify and mitigate risks or challenges associated with vendor relationships
* Ensure vendors are fully onboarded, with all required documentation maintained (e.g. NDAs, terms and conditions)
* Manage and track changes to vendor programmes, pricing, certifications, and requirements
Portfolio & Enablement
* Review and assess new vendor opportunities and support the expansion of our clients’ Solutions portfolio
* Ensure appropriate vendor certifications and specialisations are achieved and maintained, coordinating training where required
* Support the vendor onboarding programme for new partners
Reporting & Internal Collaboration
* Track and manage sales reporting, monitor trends, and produce regular reports
* Support strategic planning activities including annual business plans and quarterly vendor reviews
* Maintain accurate data sources to ensure visibility of vendor information across internal teams
* Collaborate closely with sales, technical, marketing, and operations teams to ensure efficient resolution of queries and tasks
EXPERIENCE & QUALIFICATIONS
Essential:
* 1-3 years’ experience working within the IT channel (reseller, distributor, or vendor)
* Proven experience within the technology sector, ideally cyber security
* Strong understanding of vendor programmes, channel dynamics, and commercial frameworks
* Experience using CRM tools such as Salesforce
* Proficient in Microsoft Office 365
* A-Level or equivalent qualification, or equivalent professional experience
Desirable:
* Experience supporting strategic planning and vendor business reviews
* Exposure to MDF management and partner marketing activities