Customer Experience and Fulfilment Executive
Location: Sale, Manchester, M33 (on good public transport corridors)
Job Type: Full-time, Monday – Friday, 09.00 – 17.00 (Office Based)
Salary: £26k – £35K
Role Overview
Our client is looking for someone who’s ready to take the next step in their career — perhaps you’ve been in a similar role for a few years and are looking for more responsibility, variety, and the chance to progress.
You’ll bring experience in customer service or fulfilment, and ideally, have taken on some level of managerial or project ownership — whether that’s mentoring others, leading processes, or managing day-to-day operations.
While this is still a hands-on, admin-focused role, our client is looking for someone who takes pride in execution and is ready to grow with them. As the business continues to expand, this role is expected to evolve over the next 6 to 12 months into a more senior position with increased ownership and development opportunities.
About Our Client
Our client is a fast-growing, family-style business with over 15 years of experience delivering VIP tickets, corporate hospitality, and exclusive experiences at some of the biggest sports and music events.
They are more than just a ticket provider — they are passionate about creating unforgettable moments and ensuring every client enjoys a seamless, premium experience from first contact to post-event.
They have proudly delivered VIP experiences to some of the UK’s most high-profile events, including those involving Manchester United, Manchester City, and the Professional Darts Corporation, with plans to grow even further across the UK and beyond.
If you're looking to be part of a supportive, ambitious team where your ideas are valued and your impact is visible, there’s never been a better time to join our client.
Key Responsibilities:
1. Ensure customer satisfaction by delivering a seamless experience from purchase to post-event feedback.
2. Manage the fulfilment process, ensuring accurate and timely delivery of tickets and packages.
3. Communicate professionally with clients via email and phone, providing updates and support.
4. Maintain accurate records of client interactions and fulfilment progress using Microsoft Excel, Word, and Outlook.
5. Ability to manage multiple tasks and prioritise effectively.
6. Coordinate with internal teams and external partners to ensure smooth execution of client bookings.
7. Assist in resolving any client queries or issues promptly and professionally.
8. Uphold high standards of presentation and professionalism in all client interactions.
Key Requirements:
9. Experience in a customer service, fulfilment, or administrative role (preferably within hospitality, events, or a similar industry).
10. Strong attention to detail and excellent organisational skills.
11. Professional and hard-working attitude with a passion for delivering outstanding service.
12. Ability to work efficiently in a fast-paced and dynamic environment.
13. Strong written and verbal communication skills in English.
14. Proficiency in Microsoft applications, particularly Excel, Word, and Outlook.
15. A well-presented and professional image that reflects their high standards.
What They Offer:
16. A key role in a growing company with a passionate, energetic, and supportive team.
17. Real opportunities for progression within the fast-paced world of corporate hospitality and live events.
18. Access to a professional training platform to help you develop new skills and grow your career.
19. A welcoming office environment with plenty of team spirit — and yes, ice cream on hot days!
20. Regular team perks including monthly team lunches, birthday cake celebrations, and quarterly socials.
21. Invitations or discounted access to select live events, concerts, and sports matches.
22. Occasional volunteering days to give back to causes that matter.
23. Competitive salary and benefits package.
If you are a highly motivated and detail-oriented individual who thrives in a fast-paced setting and enjoys delivering exceptional service, our client would love to hear from you!