Job Title: Treasury Servicing Advisor
Corporate Title: Up to AVP
Location: Chester
Job Description
We are seeking a Treasury Service Advisor to join an established team in Chester. Working with a diverse, multinational Commercial, Large Corporate, and Financial Institution client base across EMEA, you will support clients with their day‑to‑day banking, cash management, and treasury services. You will build strong, trusted relationships and position yourself as a valued advisor.
This role offers a high level of visibility, collaborating closely with internal teams to provide seamless service delivery and build effective relationships with multiple client stakeholders.
Whether you are already working in operational cash management or supporting clients within a financial services environment, we would be pleased to hear from you.
This role presents an opportunity to grow your career through exposure to a broad range of financial products, increased interaction with business and support partners, and expected year‑on‑year growth of the team. We offer strong development opportunities and mobility.
Responsibilities
* Supporting clients with all aspects of treasury activity, managing expectations and providing regular, clear updates.
* Collaborating as part of a team to build a cohesive, industry‑aligned approach that meets shared goals and delivers a consistent service experience for all clients.
* Providing first‑point client support by coordinating internal partnerships and activities to deliver accurate and timely resolutions.
* Building strong client relationships through regular verbal communication, developing an understanding of client businesses, priorities, and objectives.
* Delivering client advice through proactive analysis, identifying opportunities for operational efficiencies, repair reduction, and increased self‑service adoption.
* Conducting face‑to‑face meetings to deliver thorough, consultative service reviews, promoting self‑service solutions and demand reduction where appropriate.
* Adapting your service approach to individual client needs in order to positively influence client satisfaction survey outcomes.
* Resolving conflicts and service challenges professionally, escalating concerns appropriately where there is potential impact on client experience.
* Applying industry and product knowledge to strengthen client relationships and support risk mitigation throughout the servicing lifecycle.
* Partnering with Sales, Product, Operations, Technical Support, and Fulfilment teams to ensure a seamless end‑to‑end client experience.
Skills Required
* Experience in client service or client‑facing roles
* Experience gained within financial services or investment banking
* An understanding of cash management and/or treasury products and clearing systems
* A desire to continuously learn, develop, and contribute to a culture of service excellence
* Willingness and ability to travel for client meetings
* Strong written and verbal communication skills
* The ability to influence outcomes and support timely, effective resolutions for clients
Skills that will help
* Fluency in a major European language in addition to English (written, reading, and speaking)
Benefits
Bank of America values your health and well‑being. Benefits include private healthcare, competitive pension plan, life assurance and group income protection cover, paid maternity/family leave, flexible benefits, counselling, volunteering opportunities, and more.
Equal Opportunity Employer Statement
* Good conduct and sound judgment is crucial to our long‑term success. It is important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind‑set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
* We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio‑economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
* We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
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