Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone.
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
The Imaging Department is looking for an enthusiastic, motivated and adaptable individual with experience in clerical and administration duties to provide maternity leave cover for 12 months within the Women's Health Service.
The post holder will provide a comprehensive and efficient reception and, examinations booking service to patients attending the Women's Health Services Department. You will have to respond to and deal with a variety of often complex requests in a timely manner, whether by telephone, email or in person.
Main duties of the job
1. To provide a front line reception service to patients attending for obstetric ultrasound and other imaging procedures.
2. To ensure the successful preparation of appointments covering all imaging modalities and sites following guidelines consistent with requested examination, book patients at the reception, and liaise with staff in the department.
3. Responsible for handling and assisting patients/visitors with queries of a sensitive nature, explaining procedures in laymen's terms, what to expect in procedures in the absence of clinical staff, emphasising the examination requirements as per agreed procedures.
4. Managing phone queries from patients, other hospital staff and GPs. Ensuring any information is acted upon promptly including updating Soliton and/or other patient administration systems accordingly.
5. Responsible for maintenance of the waiting list and advising the Imaging Officer Coordinator of any issues especially possible breaches before they arise so that actions can be taken early to ensure breaches do not occur.
6. Responsible for maintaining departmental hours of service and covering other team members during holiday or other absences and offering assistance to other clerical staff in all areas including cross site working when required.
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
7. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
8. Widening access (anchor institution) and employability
9. Improving the experience of staff with disability
10. Improving the EDI literacy and confidence of trust staff through training and development
11. Making equalities mainstream
Detailed job description and main responsibilities
Please see attached job description and person specification for full details of this role and the responsibilities required.
Person specification
Qualifications & Training
Essential criteria
12. NVQ3 or equivalent
13. Good general education to include GCSE/CSE English, or equivalent experience
Skills Knowledge
Essential criteria
14. Excellent use of a computer / keyboard skills
15. Able to organise and prioritise own work schedule
16. Ability to work under pressure in a busy working environment and to be able to work independently and as part of a team
17. Good attention to detail for accurate input of data
18. Good communication skills, ability to communicate at all levels
19. Good command of English Language
20. Demonstrable experience in dealing with the public in sensitive and confidential information
21. An understanding of information governance
Desirable criteria
22. Working knowledge of NHS computer systems preferred, although full training will be provided
23. Able to demonstrate an aptitude for training
Experience
Essential criteria
24. Previous experience of reception duties, dealing directly with members of the public
25. Confident use of telephone, good telephone manner, able to take and give accurate telephone messages
26. Confident to act on own initiative with minimal supervision
27. Ability to multi-task and also be flexible throughout the day
28. Knowledge and awareness of customer care
Desirable criteria
29. NHS experience
Personal Qualities
Essential criteria
30. Professional and responsible
31. Flexible, reliable, punctual and self motivated
32. Maintain a calm. compassionate demeanour whilst dealing with difficult or challenging situations
Desirable criteria
33. Innovative approach
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note: Information provided during recruitment and pre‑employment checks must be accurate. Misrepresentation may be investigated as fraud and could lead to withdrawal from the process, professional sanctions, or criminal action.
Please note: that sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.