Aftersales Manager – Leading UK Automotive Group Location: Birmingham Salary: Competitive Exceptional Benefits Package Company Car Included We are proud to be recruiting on behalf of a highly respected, national automotive group with over 3,000 employees across the UK. They are now seeking an experienced Aftersales Manager to lead the Service Department within one of their key dealerships. This is an outstanding opportunity for a driven, energetic leader who thrives in a fast‑paced environment and is passionate about delivering excellence. The Role As Aftersales Manager, you will take full responsibility for the performance of the Service Department, ensuring volume and profit targets are consistently achieved. You will proactively seek ways to innovate, enhance productivity, and improve customer and employee experience. Working closely with your team, you will review performance regularly, identify development opportunities, and implement strategies to drive results. This role requires a strong leader who can motivate, inspire, and support others. Key Responsibilities Lead, manage, and develop the Service Department Drive performance to achieve both volume and profit targets Identify opportunities for continuous improvement Review team performance and implement action plans Motivate and support staff in a busy, customer‑focused environment Ensure exceptional levels of customer satisfaction About You We’re looking for someone with: A minimum of 2 years’ experience as an Aftersales Manager A proven track record in team leadership Strong communication and motivational skills A positive, enthusiastic approach with genuine self‑motivation The ability to thrive in a fast‑moving automotive environment If you consider yourself dedicated, proactive, and capable of inspiring others, this could be the perfect next step in your career. What’s on Offer This employer offers an industry‑leading package, including: 33 days annual leave (inc. bank holidays) holiday buy/sell options Company car Pension scheme & life assurance Ford Privilege vehicle purchase scheme Discounts on Service, Bodyshop & Parts 1 paid volunteering day per year Cycle‑to‑work scheme Access to 'Perks at Work' discount platform Extensive training and development programme 5‑day residential induction academy at a luxury Northamptonshire hotel This is a business that offers genuine career progression, long‑term security, and a supportive culture deeply invested in employee development. Requirements • Management of a dealership Aftersales team, with responsibility for meeting all internal and external measures. • Deliver exceptional customer service to a wide range of customers, by identifying, meeting and exceeding their expectations. • Manage the performance of a team of Service Advisers to deliver profitable, customer-focused service. • Manage all opportunities to deliver value-added sales. • Work with internal and external stakeholders to meet all customer service indices • Maximise productivity and meet income targets. • Identify new opportunities to innovate and improve all aspects of the business. • Balance the complexities of resource allocation, including parts and labour. • To work effectively with a diverse workforce with evidence of managing in a pressured and complex environment. • Closely monitor and control sales activity by reviewing performance wit