Beverage Supervisor
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together, we can do amazing things.
Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5-star, luxury service? If so, we would welcome you to apply for the position of Beverage Supervisor at the exclusive Culloden Estate & Spa.
Supported by our inspiring Beverage Manager, Kyle King, you will provide leadership to our food and beverage team, ensuring the smooth day-to-day management of our busy Lough Bar. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.
Wherever you are on the beautifully landscaped grounds of the Culloden Estate & Spa, our guests savour our warm and inviting ambience, where they cosy up by the log fire on cooler evenings with an excellent selection of wines, or take in the breathtaking views from the Lough Bar with a cocktail.
The successful candidate will have worked in a busy bar environment and be able to provide an exceptional standard of service.
You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends.
As Beverage Supervisor you will have a fully flexible approach as working patterns will include days, evenings, nights, and weekends as required.
This full-time position offers a salary of up to £25,480 per annum.
In addition to a competitive salary, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, cash and credit cards tips, 29 days holiday plus your birthday off, and opportunities for career progression and development. For further details about our employee benefits, click here.
Hastings Hotels is an equal opportunities employer.
About the role
To be responsible for the presentation of the Lough Bar and the service of beverages and snacks for the greatest enjoyment of our guests.
* To take responsibility for the effective supervision of the team, to ensure the efficient operation of the bars and the delivery of Hastings product and service standards.
* To ensure bar stocks are fully maintained and that goods and products are properly displayed to a high standard.
* To prepare and dispense drinks as requested by guests, maintaining high standards of presentation.
* To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
* To ensure you and the team assist guests with any reasonable request for hotel services.
* To ensure you and the team respond to complaints and find the appropriate solution or escalate, if required, to the management team in a timely manner.
* To ensure that the bar, guest areas and equipment are maintained in accordance with Hastings standards.
* To receive payments for beverages sold and record drinks and goods sold to guests in accordance with operating procedures.
* To use equipment and bar pumps efficiently, maintaining proper measures and ensuring minimum wastage.
* To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
* To maintain the security of stock areas at all times, immediately reporting any breaches.
* To ensure company policies relating to cash handling, stock control and stock ordering are maintained and monitored, taking appropriate action to resolve problems.
* To ensure the team receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards.
* To comply with all health, safety, hygiene and licensing policies and procedures.
* To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.
* To seek and continuously develop knowledge relating to the industry sector and competitor activity.
* To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
* Any other duties as required by Management.
About You
We would love you to have some similar previous experience in a high-quality establishment.
About the company
Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.
Required Criteria
* Must have excellent attention to detail
* Work well under pressure and be a team player
* Right to Work in the United Kingdom
* Must have previous bar experience
* Educated to GCSE standard or the equivalent with grades A-C in English and Mathematics
* A smart, professional appearance
* Excellent communication skills
Desired Criteria
* Previous supervisory experience
* Previous experience working in a high-quality establishment
Skills you'll need
* Operating Till Skills
* Bar Skills
* Bar Service
* Cocktail Skills
* Exceptional Customer Service Skills
* Supervisory Skills
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