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Customer Service Supervisor, Watford, Hertfordshire
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Client:
Handley James
Location:
Watford, Hertfordshire, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
04.06.2025
Expiry Date:
19.07.2025
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Job Description:
Our client is a bespoke manufacturer of specialist products for the construction industry. Due to strategic growth, they are seeking a hands-on Customer Service Supervisor to enhance their service offering.
Reporting to the Operations Director, your responsibilities will include:
* Managing customer orders through internal processes
* Establishing processes to keep customers informed of order progress
* Providing quotes to customers
* Handling ad hoc customer queries
* Collaborating with production teams
The ideal candidate will have experience in implementing and maintaining customer service processes from the ground up. You should be hands-on with customers and capable of developing a small team. Experience in manufacturing, distribution, or hire/rental sectors is preferred, as the role is based in a production facility. Confidence, positivity, and a customer-first attitude are essential. Familiarity with Sage or similar order input systems is advantageous.
This full-time role offers a salary between £25,000 and £35,000 DOE, with flexible contract options. Part-time hours can be discussed. Candidates must reside within commuting distance of St Helens.
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