Overview
We're looking for a dynamic individual to support the design and implementation of our Order to Cash function within D365 for Europe and some Asia countries. In this pivotal role, you'll co-lead fit-gap analysis workshops with an Implementation Specialist, translate business needs into smart ERP documentation and solutions, and lead process standardization and optimization across the organization.
This role offers the flexibility of working a hybrid schedule between your home and our office in Milton Keynes, UK (minimum 2 days in office per week).
This role requires UK work authorization. Visa sponsorship is not available.
What You’ll Be Doing
Process Development
* Serve as subject matter expert for the Order-to-Cash function to design and implement ERP processes in D365
* Collaborate with the Implementation Specialist to maximize out-of-the-box functionality and minimize customizations
* Co-lead requirements gathering and fit-gap workshops, map current processes, and design future-state processes aligned with our Global Template and best practices
* Develop functional specifications and participate in solution design sessions to ensure cohesive ERP architecture
* Support configuration and development reviews to confirm alignment with approved "To-Be" processes
* Maintain deep, current knowledge of D365 features to contribute fresh ideas and insights to the team
Issue Resolution
* Assist the Application Support Team with complex issues during implementation and post-go-live
* Drive resolution of cross-functional process challenges and collaborate on solutions with the Implementation Specialist
Testing
* Create test scripts and scenarios, lead functional testing, and review results to identify errors and optimization opportunities
Training
* Develop training materials and lead sessions for key processes
* Promote change management and user adoption for D365 rollout
Monitoring
* Maintain process governance, including SOPs and change requests
* Support post-go-live activities: monitor performance, troubleshoot issues, and drive continuous improvement
What You’ll Bring To The Role
* Experience in business process mapping and design
* Hands‑on functional/operational experience with Microsoft Dynamics 365 Order-to-Cash (OTC) in areas such as Sales Order Processing, Trade Agreements, Rebates, Fulfillment, RMA, EDI, etc.
* Experience with ERP implementation as a business analyst or subject matter expert, ideal but not required
* Working experience supporting or championing process changes improvement
Total Rewards
Our competitive and comprehensive benefits package provides you protection, security, and peace of mind. We offer life-enhancing health, wellness, and financial programs, including profit incentive rewards, healthcare, generous pension contributions. In addition, we want you to recharge and take time off, so enjoy short-day Fridays, paid holidays, and an additional paid week off between Christmas and New year to spend with family and friends!
At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.
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