Job Description
Join Our Team as a Supervisor Plus at Butlin's!
Are you ready to take on an exciting new role that puts you at the heart of our operations? The Supervisor Plus position at Butlin's is a fantastic opportunity for someone who thrives in a dynamic environment and is passionate about delivering exceptional guest experiences. As the main point of contact for your team, you will play a crucial role in ensuring our high standards and compliance are met every day.
Your Role and Responsibilities
As a Supervisor Plus, you will:
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Lead the Team: Be the hands-on operational driver, ensuring your team is effectively executing daily tasks and objectives.
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Coach and Develop: Support your team in delivering outstanding guest experiences while driving key targets like add-on sales and promotions.
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Conduct Audits: Take responsibility for CAFF audits in accommodation and other departmental audits as needed.
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Monitor Guest Experience: Ensure consistent delivery of quality service and capture guest feedback to enhance their experience.
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Communicate Effectively: Be the champion of communication in your area, ensuring that key messages from management are relayed to your team.
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Build Relationships: Foster strong connections across the resort and with central support teams.
Key Focus Areas
In addition to your core responsibilities, you will also support various departments, including:
Buffets
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Food Safety Champion: Maintain the highest standards of food safety and hygiene.
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Warm Dining Experience: Ensure guests feel welcomed and well looked after.
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Team Development: Provide on-the-job coaching to enhance team capabilities.
Bars & Shops
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Drive Sales: Maximize revenue through effective upselling and guest engagement.
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Reduce Queues: Monitor guest flow and adjust team roles to ensure swift service.
Restaurants & QSRs
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Upselling: Encourage team members to recommend starters and desserts.
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Checkbacks: Ensure timely follow-ups with guests to confirm satisfaction.
Splash Pool
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Pool Operations: Supervise daily operations and ensure safety compliance.
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Guest Experience: Create a friendly atmosphere and address guest queries.
Sports & Activities
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Activity Delivery: Lead engaging sports and activities for guests of all ages.
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Health & Safety: Ensure all activities are conducted safely and professionally.
What We’re Looking For
To thrive in this role, you should have:
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Leadership Skills: Proven ability to coach and support a team.
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Attention to Detail: Strong focus on audits and compliance.
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Guest-Facing Experience: Comfort in handling queries and complaints.
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Sales Experience: Ability to generate new opportunities through promotions.
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Communication Skills: Excellent ability to communicate at all levels.
Why Join Butlin's?
At Butlin's, we believe in creating smiles and unforgettable experiences for our guests. With over 80 years of history, we pride ourselves on our vibrant culture where teamwork and fun go hand in hand. If you’re looking for a role where you can truly make a difference and be part of a supportive team, this is the place for you!
Join us at Butlin's, where every day is an adventure waiting to happen!