Overview
We're looking for a committed and motivated person to provide high quality professional support to frontline children's social workers and managers to help families keep children safe.
Responsibilities
* Assist officers by providing administrative support to Children’s Social Care teams, working to competing and changing priorities and demands.
* Use computer packages and internal systems and communicate with a variety of audiences.
* Provide excellent customer service to internal and external stakeholders when responding to telephone calls and covering reception, in a professional manner while working as part of a team.
* Shadow the coordination of meetings such as preparation, producing minutes and following up actions.
* Learn how to securely manage confidential and sensitive information.
Skills and Experience
* Experience of coordinating and minuting meetings.
* Experience of providing a high standard of customer service.
* Good organisational skills using own initiative and working as part of a team.
* Good communication and interpersonal skills.
* Knowledge and experience of using computer packages and internal systems.
* Ability to gain skills in administration and experience in supporting the needs of a large service.
Qualifications
* Working towards the Apprenticeship Level 3 Business and Administration qualification.
Apprenticeship Requirements
* Ability to use IT applications, including Word, Excel, and Outlook.
* Work flexibly to meet the needs of the service.
* Ability to communicate effectively by email, face to face, and over the telephone.
* Ability to develop and maintain effective working relationships with a wide range of people at different levels.
* Ability to prioritise, in order to meet deadlines.
* Ability to use own initiative to help solve problems.
* Experience of providing a high standard of customer service.
* Be a flexible team player, able to work at pace with excellent attention to detail.
* Knowledge of the General Data Protection Regulations.
Benefits
* 25 days annual leave which increases after 5 and 10 years of service.
* The option to purchase additional annual leave.
* An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
* Discounted gym membership with Oldham Active.
* Staff discount scheme for shopping, entertainment, eating‑out, eating‑in, travel, motoring and more.
* Salary sacrifice scheme for home and electronics and Cycle to Work.
* Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24‑hour access to advice and support.
* Staff recognition and celebration events.
* Peer support groups.
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