He Specialist Customer Service Officer role at Contact Oxfordshire is the first point of contact for adult social care enquiries, engaging with the public and partner agencies such as medical professionals, the police, and the fire and rescue service. The post holder will handle sensitive and complex information, including emergency service reports, safeguarding referrals, and assessments for disability aids. They will also complete bed leaver reviews and provide signposting to other Oxfordshire services as part of the Oxfordshire Way. The role requires navigating multiple health and social care systems to ensure accurate service delivery. Strong communication skills are essential, with the ability to explain complex information clearly and confidently across a range of channels including phone, email, web, and face-to-face. The officer must act with patience and professionalism in challenging or emotionally charged situations, supporting distressed or vulnerable customers while maintaining resilience and safeguarding expertise. Safeguarding knowledge – strong understanding of adult safeguarding processes and ability to identify and act on concerns quickly. Emotional resilience – capacity to remain calm, professional, and effective when handling distressing or high‑pressure situations. Clear communication – ability to explain complex social care information in a simple, accessible way across multiple channels. Sy...