Join Smartbox and make a meaningful impact as our newest team member! Are you a passionate Repairs Assistant Administrator who wants to play a part in creating technology that gives a voice to those without speech? Smartbox is seeking a dedicated and talented individual like you to join our team and make a real difference in the lives of people with disabilities. At Smartbox, we take pride in being a leading company in assistive communication technology. Our innovative products, combining specialised hardware, advanced software, and engaging content, are used by individuals with diverse needs worldwide. All around the world, our products, accomplishments and aspirations are a reflection of our teams’ values: passionate, caring, empowering, achieving together and enabling change. We believe that everyone deserves a voice, and our inclusive culture reflects this belief. By joining Smartbox, you will become part of a team that values diversity, fosters collaboration, and supports a community of users who rely on our technology to communicate effectively. In addition to the rewarding nature of our work, you will collaborate with talented professionals who share a common goal of pushing the boundaries of innovation while considering the environmental impact of our products and processes. We strive to develop sustainable solutions that minimise our carbon footprint and promote a greener world. By joining Smartbox, you will have the chance to shape a more inclusive society while actively contributing to our sustainability efforts. Together, let's make a difference that extends beyond communication technology and leaves a positive mark on our planet. How will you be making a difference? In this role, you will manage the logging, collection, booking in, and return of communication aids for repair. Attention to detail and accuracy are key to this role. You will be part of a busy repairs team, and being able to manage your time and prioritise tasks is essential. As a member of our team, you will help deliver a critical service to our customers, reducing the time they are impacted by processing and shipping delays. The successful candidate will have excellent communication skills and a desire to improve ways of working, ensuring that all repairs administration is handled efficiently and effectively. Duties will include: Organising and monitoring the collection of devices requiring repair, including arranging for the safe and efficient transportation of all items. Organising and monitoring the collection of courtesy loan devices, including arranging for the safe and efficient transportation of all items with close coordination with the Repairs Technician- Courtesy loan. Collecting devices from Goods-In, unboxing, and arranging them on designated shelves and maintaining accurate tracking. Accurately record all necessary details of received devices in the business system for traceability. Preparing completed repairs and courtesy loan devices for safe transit and organising worldwide shipments, while maintaining an understanding of non-GB shipping requirements. Preparing faulty Original Manufacturer Equipment (OME) for safe transit and organising worldwide shipments, ensuring compliance with non-GB shipping requirements. Processing Repair Request forms into the business system, ensuring accurate and timely resolution of all repair requests. Processing trade-in requests and providing accurate updates to customers. Recording returned trade-in devices according to company specifications, ensuring clear and accurate documentation of all transactions. Coordinating with the recycling company for the secure disposal and recycling of trade-in devices and related items. Preparing trade-in devices for secure and compliant transit to the authorised recycling provider. Verifying recycling reports and cross-referencing them with shipped serial numbers to ensure accuracy. Triaging emails into the relevant technicians’ inboxes based on the level of attention required. Managing the shared inbox by filtering and ensuring all emails are responded to promptly and not overlooked. Responding to telephone enquiries and providing timely updates on repair status to maintain high customer satisfaction. Providing interim coverage for the Repairs Administrator during periods of absence to ensure continuity of operations. Coordinating the secure storage and compliant disposal of batteries and WEEE in line with applicable regulations. Ensuring the packing area is well-stocked, clean, and maintained to company standards to support team safety. You will also be asked to perform other duties on an ad-hoc basis and will need a proactive attitude to this. Essential Qualifications/skills/experience Excellent attention to detail. Excellent communication skills. Excellent knowledge of Microsoft Office. Ability to work both independently and as part of a team. Ability to prioritise effectively. Ability to adapt to change. Useful Qualifications/skills/experience Familiarity with Business Central. Familiarity with the shipping process. Additional information: This is a full-time, fixed-term contract (6 months), based in our Malvern office, with standard working hours of Monday to Friday, 9:00 am to 5:30 pm, supporting close collaboration with the team. You will gain in-depth knowledge of our products and see first-hand the impact they have on empowering people every day. You will have the opportunity to collaborate with teams across the business and contribute to shared goals. This role involves a high level of physical activity (approximately 80%), including lifting and moving boxes using trolleys, packing and unpacking items, preparing shipments, organising repair trays, managing trade-in and WEEE disposal, and maintaining a safe and organised packing area. All tasks are carried out in line with health and safety procedures, with training and equipment provided. Why join us? Here at Smartbox, we are positive and inclusive about making adjustments, providing flexible working, and encouraging all staff to engage in a diverse range of year-round learning and personal development opportunities. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork, whilst also having fun. This is a hugely rewarding role and a career to be proud of, where every day you will go home knowing you made a positive difference in the lives of disabled people. Rewards and benefits At Smartbox our employees always do their best, which is why we give so much in return. In addition to your competitive salary, private medical insurance, and whopping 25 days of holiday plus public holidays, we’ll shower you with perks, including: Dress : We want you to feel comfortable in the office, smart casual is perfect. Give back to the community : Each year every member of staff will get the opportunity to spend one paid day volunteering for a good cause of their choice. Mental health & Wellbeing : You will have access to the 24/7 Employee Assistance Programme for a wide range of support, advice and resources about Family, Health, Life, Money and Work, including our wellbeing app Yulife. Peace of mind : Every employee benefits from a company pension, group life assurance, and income protection. Fun : Complimentary theatre and cinema tickets to Malvern Theatres. We organise many free social events, including team outings and get-togethers. Finances : Enjoy a wide variety of savings and discounts with Corporate Perks. Our Commitments At Smartbox, we are committed to fostering an inclusive and equitable work environment where every individual's unique background and perspective are valued and respected, but how are we doing it? We are proud to have been awarded Disability Confident Employer status by the UK Government’s Department for Work and Pensions. We are also the Founding Partner of Purple Tuesday. You can find out more on thinksmartbox.com. We are committed to ensuring that our recruitment practices are barrier-free and as inclusive as possible. This includes making adjustments during the job application process and throughout your future career with us. Please email [email protected] to discuss any such adjustments that we can make. At Smartbox, it’s not about fitting into our culture – it’s about adding to it. Our diverse team brings together unique talents and inspires each other to create amazing products that reflect the diversity of our users and customers. We’d love to hear from you Our ever-evolving team powers the business across the world and brings the next generation of AAC solutions to life. Together we experiment, innovate and create across the full product lifecycle. And, in a collaborative and close-knit culture, we support each other to search for better. We support our community and contribute to a sustainable future for our business and the planet. Join us as a Repairs Assistant Administrator and take our technology and your career into new territories. For a full job description, please visit: Explore the latest jobs at Smartbox