Job Summary
Ideal opportunity for a confident, hard-working individual to help make a difference in the local community and join a friendly, supportive, and hard-working team.
Applicants must have excellent communication, telephone, and customer service skills.
Position is for maternity cover (12 months) with possibility of extension or becoming permanent.
Primary working hours- Monday 13:15 till 18:30- Thursday 13:15 till 18:30- Friday 08:00 till 13:15
Previous general practice experience is essential ideally working with SystmOne and the ability to work under pressure in a fast-changing environment is essential.
Main duties of the job
The successful candidate will be involved in a wide and varied set of duties including, but not limited to;
Processing appointment requests and actively signposting patients to the correct point of care.
Direct patient contact via the telephone and face-to-face.
Managing other patient inquiries and requests via the telephone or our online consultation portal.
Front desk duties, managing the reception and waiting room.
Provide administrative support to members of the primary health care team in the following.
Digital workflow and correspondence management
Processing of patient repeat prescriptions and other medication requests.
Pathology results.
Monitoring patient call and recall systems.
Long Term Condition clinic support.
About Us
Castle Donington Surgery serves as a vital healthcare hub in the semi-rural landscape of Castle Donington, catering to a community of approximately 10,500 patients and counting. Our dedicated clinical team, comprising 8 Doctors, 4 Practice Nurses, HCAs, Clinical Pharmacists embodies our commitment to delivering compassionate and comprehensive care to all.
As a GP training practice, we take pride in nurturing the next generation of healthcare professionals, offering invaluable support and placements to medical students and GP registrars. Through mentorship and hands-on experience, we cultivate a culture of continuous learning, ensuring the highest standards of care for the future for our patients.
Conveniently located, Castle Donington Surgery offers an easy commute within the South Derbyshire, Nottinghamshire and Leicestershire areas, with free onsite parking available for added convenience.
Details
Date posted
18 February 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
A
Job locations
53 Borough Street
Castle Donington
Derby
DE74 2LB
Job Description
Job responsibilities
Job Responsibilities:
Reception support
Ensure familiarity with the appointment system (SystmOne)
Process appointment requests from patients
Answering telephone calls
Managing patient enquiries and requests
Front desk duties, managing the reception and waiting room
Administrative support
Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up-to-date
Scanning of letters and relevant correspondence into patients notes both electronic and paper format
Sorting of post in and out
Processing of repeat prescriptions
Pathology results
Monitoring patient call and recall systems
Processing NHS mail
Private/insurance work
Patient medical records movement
Ensure security of data at all times
Summarising patient records
Job Description
Job responsibilities
Job Responsibilities:
Reception support
Ensure familiarity with the appointment system (SystmOne)
Process appointment requests from patients
Answering telephone calls
Managing patient enquiries and requests
Front desk duties, managing the reception and waiting room
Administrative support
Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up-to-date
Scanning of letters and relevant correspondence into patients notes both electronic and paper format
Sorting of post in and out
Processing of repeat prescriptions
Pathology results
Monitoring patient call and recall systems
Processing NHS mail
Private/insurance work
Patient medical records movement
Ensure security of data at all times
Summarising patient records
Person Specification
Qualifications
Essential
Educated to GCSE level or equivalent
Desirable
GCSE Mathematics and English (C or above)
AMSPAR Receptionist Qualification
NVQ Level 2 in Health and Social Care
Experience
Essential
Experience of working with the general public
Desirable
Experience of administrative duties
Experience of working in a healthcare setting, especially General Practice
Skills
Essential
Clinical IT system user skills
Desirable
Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Competent in the use of MS Office applications
Effective time management (planning and organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving and analytical skills
Ability to follow policy and procedure
Personal Qualities
Essential
Polite and confident
Flexible and cooperative
Motivated
Forward thinker
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure
Other Qualities
Essential
Flexibility to work outside of core office hours
Disclosure Barring Service (DBS) check
Person Specification
Essential
Flexibility to work outside of core office hours
Disclosure Barring Service (DBS) check
Employer details
Employer name
Castle Donington Surgery
Address
53 Borough Street
Castle Donington
Derby
DE74 2LB
Employer's website
https:// (Opens in a new tab)
Employer details
Employer name
Castle Donington Surgery
Address
53 Borough Street
Castle Donington
Derby
DE74 2LB
Employer's website
https:// (Opens in a new tab)
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