Looking for a role where you can make a real difference? We are searching for an enthusiastic, motivated individual who will go above and beyond to provide excellent customer service through the branch network by effectively and efficiently managing the day-to-day operations in the branches. Every day, you’ll have the chance to build relationships, create a positive impact in the community, and be part of a team that genuinely cares about people. If you love helping others and want to be part of something that truly makes a difference, this is the perfect place for you. Branch Manager – A Good Place to Be Location: Saxmundham Branch, IP17 1DD & Aldeburgh Branch, IP15 5AR Salary: £30,030.00 - £35,035.00 per annum Great Benefits Hours: Monday to Friday, 8.45am to 4.45pm (30-35 hours a week). Rotated Saturdays are required. Part time applicants will also be considered. About Us At Suffolk Building Society, we’re more than just a financial institution—we’re a community. As a member-owned organization, we put people first, not shareholders. That means everything we do is driven by our values and our commitment to making a positive impact. We offer: •Flexibility – We understand the importance of work-life balance and offer a range of flexible working options to suit your lifestyle. •Development – Your growth matters to us. From day one, you’ll receive full training, ongoing support, and opportunities to progress in your career. • Equality, Diversity & Inclusion – We’re serious about creating an inclusive, welcoming environment where everyone can be their authentic self. •Career Progression – Whether you’re looking for stability or want to advance in financial services, we’ll support your journey. •Community Focused – We’re dedicated to supporting local communities, charities, and promoting ethical practices in everything we do. About the Role As a Branch Manager, you’ll be fostering outstanding customer service by nurturing a culture that values getting things right the first time. Conduct regular compliance checks and ensure all team members are equipped with the skills, knowledge, and confidence to perform their roles effectively. What You’ll Do: • Ensure your branch team provide an outstanding, friendly, and professional experience to all members. • Train and develop all branch colleagues to ensure they have the skills, knowledge, and confidence to meet the requirements of all customers, the expectations of the Society and the requirements of the Risk Management framework. • Plan and delivery effective day-to-day operations for the branch ensuring all colleagues are productive and motivated throughout the working day. • Support weekly training sessions, liaising with Regional Managers and other Branch Managers to ensure this covers both routine and specific branch requirements as well as wider training developed across the Society. • Be responsible for opening and closing of the branch and end of day balancing. •Lead your team by undertaking people leader activities for the Member Assistants in your branch, including recruitment, return to work interviews, annual appraisal reviews, and development conversations. •Support local community initiatives and charity programs. •Work collaboratively with your team to create a positive and inclusive workplace. What We’re Looking For •A passion for helping people and delivering excellent service. • Excellent leadership, communication, and interpersonal skills to effectively train and support staff members. •The ability to embrace new technologies and digital tools to enhance service delivery. • A Strong decision making and problem-solving skills. •A positive, team-oriented mindset. What’s in It for You? •26 days annual leave bank holidays • Permanent Health Insurance (after 2 years’ service) • Pension scheme with free pension advice • Private medical cover •Life insurance & wellness programs • Healthcare cash plan & retailer discounts •Success-Sharing Bonus (discretionary) • Free uniform •Opportunities to volunteer & support local charities Join Us – Be Part of Something Bigger At Suffolk Building Society, we’re all about real people, real values, and real impact. If you’re looking for a career (not just a job) where you can grow, belong, and make a difference, we’d love to hear from you! When applying for this role, please submit a CV and details of why you are interested in the role. Please refer to our Candidate Privacy Notice on our website which confirms that your personal data will be destroyed after a period of six months.