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Customer Specialist Team Leader
Location: Manchester (Hybrid)
£30,000 - £33,000
Join Endress+Hauser and help shape exceptional customer experiences
At Endress+Hauser, we believe great customer experiences are built by great people, supported by strong collaboration and smart processes. We are now looking for a Customer Specialist Team Leader to play a pivotal role in leading our centralised Customer Specialist Team (CST) — a highly skilled administrative function that supports Sales, Projects, Solutions, Service, Purchasing, Logistics, Facilities, and Centres of Competence across the business.
This is a fantastic opportunity for a confident, people‑focused leader who enjoys driving performance, developing others, and working cross‑functionally to improve how we serve our customers.
About the role
As a Customer Specialist Team Lead, you will lead and develop a high‑performing, cross‑functional team that delivers expert administrative and customer support across the organisation. You will be instrumental in maintaining consistent service standards, improving processes, and strengthening collaboration between departments.
You’ll work closely with key stakeholders to support revenue growth, enhance operational efficiency, and ensure the CST is seen as a trusted, reliable partner across the business. A curious mindset and a passion for continuous improvement are essential, as you’ll be encouraged to challenge existing ways of working and embrace innovation.
What you’ll be responsible for as a Customer Specialist Team Leader:
2. Leading, coaching, and motivating a cross‑functional team to deliver consistent, high‑quality service
3. Managing resources to ensure effective customer coverage and operational efficiency
4. Conducting performance reviews, providing feedback, and supporting individual development
5. Creating a positive team culture focused on wellbeing, collaboration, and continuous improvement
6. Acting as the first point of escalation for technical and customer‑related issues
7. Enabling strong cross‑functional collaboration to deliver excellent customer outcomes
8. Supporting the team’s contribution to winning and closing business opportunities
9. Overseeing accurate and timely order processing
10. Identifying opportunities to enhance the customer experience across end‑to‑end processes
11. Supporting regional meetings, workshops, and joint problem‑solving initiatives
12. Monitoring workflows and identifying inefficiencies
13. Supporting and facilitating improvements to optimise performance
14. Prioritising and delegating work effectively to manage volumes, deadlines, and coverage
What we’re looking for in a Customer Specialist Team Leader:
15. Proven experience leading and developing successful teams
16. Strong coaching and mentoring capability
17. Experience driving customer satisfaction and team performance
18. Strong organisational awareness and ability to align with business strategy
19. Excellent people leadership and influencing skills
20. Strong customer focus, with an understanding of NPS and first‑contact resolution
21. Ability to balance speed, quality, compliance, and commercial outcomes
22. Comfortable using CRM systems and digital tools (e.g. Salesforce, SAP, contact‑centre platforms)
23. High emotional intelligence, resilience, and adaptability
24. A proactive, ethical, and accountable approach to leadership
25. Experience in a similar industry
26. Train‑the‑Trainer qualification (desirable)
27. Level 3 qualification in Leadership & Management (or equivalent) – Desirable
What do we offer:
28. The security of working for a global, family-owned leader in measurement instrumentation.
29. Excellent training facilities and personalised development plans.
30. Flexible working arrangements.
31. Family-friendly social events throughout the year.
32. Excellent pension scheme
33. Increasing annual leave with length of service
Why join Endress+Hauser?
At Endress+Hauser, you’ll be part of a collaborative, people‑centred organisation where development, innovation, and customer focus are truly valued. We offer a supportive hybrid working environment, opportunities to grow your leadership capability, and the chance to make a visible impact across the business.
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