Software Support Specialist (9-Month FTC)
Location: Poole, Dorset
Employment Type: Fixed Term Contract (9 months, full‑time 37.5 hours per week)
About the job
We are looking for a Software Support Specialist to support the transition from our legacy SBS Budgets system to the new SBS Financial Planner platform. The role involves ensuring smooth, accurate and timely migrations for our customers.
* Complete system migrations accurately and within agreed timelines
* Undergo training to develop expertise in our migration processes and products
* Perform quality assurance checks on data during and after migration
* Communicate professionally with customers and internal stakeholders
* Identify opportunities to improve processes and system efficiencies
* Escalate complex or high‑risk migrations to the Product Owner
* Maintain and update internal systems and records
* Support general administrative tasks
This role will involve 1‑2 days per week working from our offices in Poole.
About You
* Experience in a customer service environment, ideally involving systems or data
* Strong problem‑solving skills with a flexible and resilient approach
* The ability to work quickly and accurately under pressure
* A customer‑first mindset with a commitment to delivering excellent service
* Excellent verbal and written communication skills, confident engaging at all levels
* Proficiency in Microsoft Office products
* A proactive attitude and willingness to learn new systems and processes quickly
* High levels of professionalism and attention to detail
What we Offer
* 28 days holiday (plus an extra day for each year you stay, up to a maximum of 33 days) plus bank holidays
* Health Cash Plan (after probation, includes access to a private GP)
* Free life insurance from day 1 covering up to 4 times your salary
* Employer pension contributions after 3 months
* Choice of flexible benefits after probation (e.g., extra holiday, dental, health plan topping up, bike, gym membership, electric car)
* Learning and development opportunities
* Volunteer days – 3 paid days a year, with 2 dedicated to Education
Employment offers are subject to satisfactory vetting checks. These checks will be conducted in line with the latest guidance and legislation. You must already have the right to work in the UK; we are not able to offer sponsorship for visa applicants.
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