We're looking for a people-focused Customer Service Manager (SM) to lead and inspire our branch team in Chipping Sodbury, Swindon. This role is all about improving lives – not sales and targets – in our branch and community. This is a job share opportunity working Monday, Tuesday and Wednesday 8.45am - 5pm plus every other Saturday. Our CSMs are empowered to make decisions, to enhance their team’s performance, but also make a positive impact locally. They must form a deep understanding of the role their branch plays in the community and seek out opportunities to make a difference. By nurturing their teams, successful CSMs deliver a service that members value. They care how others think and feel about coming to work. Their teams feel they belong, can be themselves and get the support they need to flourish. L eading by example and being a key advocate of the Society’s regional vision will be key requirements. Benefits include: 25 days holiday plus Bank Holidays Ability to buy and sell holiday allowance Personal pension Annual discretionary Success Share scheme Maternity, paternity and shared parental leave Extensive wellbeing support ‘My Lifestyle’ retail discounts Find out more about the fantastic benefits of joining Coventry Building Society here