Golf and Leisure Operations Manager – “Growing Leisure & Golf Estate”
Salary: £50,000 - £65,000
Location Hertfordshire
Are you ready to take full ownership of a world-class leisure and golf operation?
This is your opportunity to lead an exceptional team, shape commercial strategy, and deliver a five-star experience at every turn. As Operations Manager, you’ll be the driving force behind both the department’s financial success and its reputation for excellence — setting the standard for service, innovation, and performance.
Role
1. Take full accountability for departmental revenue, margin, and profitability.
2. Maximise yield across tee sheets, coaching, retail, and leisure operations — ensuring every opportunity enhances both experience and earnings.
3. Analyse KPIs and performance trends to make confident, data-led decisions that deliver results.
4. Maintain tight control over costs, staffing, and resources to ensure sustainable growth and outstanding value.
5. Lead with presence, ensuring every touchpoint reflects premium standards and brand consistency.
6. Champion operational systems and procedures that deliver seamless service every day.
7. Stay visible and engaged across the estate, especially during peak times and major events.
8. Continuously innovate processes to elevate the member and guest journey.
9. Motivate, guide, and develop a passionate, multi-skilled operations team.
10. Balance operational efficiency with standout customer service through smart rota planning and resource management.
11. Take an active role in recruitment, training, and career development, fostering a culture of growth, ownership, and ambition.
12. Recognise success and inspire excellence across every level of the team.
Requirements
13. Proven leadership within a premium leisure, hospitality, or golf environment managing a turnover of £5M+ per year.
14. A strong commercial mindset with the confidence to make quick, informed decisions in a fast-paced setting.
15. A track record of driving financial and operational results through people, process, and strategy.
16. A visible, composed, and inspiring leadership presence.
17. Commitment to delivering exceptional service standards and member experiences