IT Assistant
£31, to £35, (EVH Scales Grade 5 PA13-PA16) plus allowances
Final Salary Pension Scheme
Salary Sacrifice Schemes
Are you ready to join one of the UK’s most innovative housing associations?
It’s been 17 years since we became a .com company, and we are on a mission to provide ‘Healthy Happy Homes’, with a reputation for providing first class affordable housing and services.
We are recognised as a pioneer in digital housing services, with almost 80% of all tenant transactions online and 91% of tenants signed up to our tenant portal. Our tenant-facing technology is at the cutting edge of the sector, including a 24/7 digital lettings service, a centralised hub – integrated with a variety of 3rd parties – to provide everything from repairs and maintenance through to live chat and support, and AI-powered call summarisation technology. We are driving a digital-first culture by enabling high online engagement to ensure we continue to provide first-class affordable rented homes combined with excellent customer care, support and maintenance services.
Although it’s a digital-first business, we have a welcoming office in the beautiful market town of Haddington, East Lothian—home to a vibrant team of colleagues.
About The Role
Reporting directly to our Data & Technology Manager, you’ll be a key member of our team in the delivery of IT services. You’ll deal with incoming IT Support tickets as well as contributing to IT projects to deliver new and improved digital services. Some of your key responsibilities will include:
1. Provide day‑to‑day IT support to staff, including troubleshooting hardware, software, Microsoft and system access issues, ensuring a responsive and customer‑focused service.
2. Maintain and support IT systems and infrastructure, including user devices, core business applications and liaise with external ICT suppliers.
3. Support information security and continuous improvement, helping maintain secure, compliant systems and contributing to IT projects, documentation and service enhancements.
What You’ll Bring
We’re looking for someone that;
4. has a relevant qualification in IT, Computing or Digital Technology (HNC/HND, degree or equivalent practical experience)
5. is educated to, or willing to study towards, Microsoft Certified: Azure Fundamentals (AZ-) or Microsoft Certified: Fundamentals (MS-)
6. possesses solid knowledge of IT hardware, software, and basic networking principles.
7. is a proactive problem solver who enjoys diagnosing complex issues, uses initiative to resolve problems before escalation, and takes ownership of outcomes
8. looks for opportunities to improve processes, strengthen system reliability, streamline service delivery, and enhance user experience.
9. has strong customer service skills and the ability to communicate effectively with non-technical users
10. can commit to living the values of the Association
What We Offer
As EVH Full Members, we offer an excellent package, including:
11. 40 days annual leave
12. Final Salary Pension Scheme
13. Car and Mobile Phone Allowances
14. Simply Health membership
15. Salary Sacrifice Schemes (Pensions, EVs, Bicycles, Childcare)
All available from day one,
60% workplace attendance is normally expected each week with the option to work the remainder remotely.
Ready to take the next step in your IT career? (We welcome applications from recent graduates and candidates with equivalent qualifications or practical experience)
A full recruitment pack is available below. Please apply via our East Lothian Housing Association's website vacancy page. CV’s will not be accepted.
For further details please email or Tel: 0
Closing date is Midday on Tuesday 12 May
Interviews date Tuesday 19 May
A basic disclosure check will be required to be undertaken by the successful candidate.
East Lothian Housing Association Group is committed to promoting an environment of respect, understanding, encouraging diversity and eliminating discrimination.