Spare Parts Team Leader
Location: Newcastle, UK
Rate/Salary: £45,000 per year
Benefits: Great benefits
Type: Permanent
Responsibilities
* Manage a personal portfolio of customer enquiries and parts orders from quotation through to invoice and close‑out
* Act as the main escalation point for key customer relationships and supplier issues
* Maintain strong working relationships with OEM suppliers and escalate performance concerns when required
* Lead the resolution of complex customer escalations, stock discrepancies, and supplier issues
* Ensure CRM and ERP systems are maintained accurately
* Oversee customer service levels, ensuring enquiry acknowledgement, quotation turnaround, and order fulfilment targets are met
* Line manage the Spare Parts Coordinator team, including 1:1s, appraisals, performance plans, and recruitment input
* Set and manage team targets for operational output and proactive sales activity
* Develop team capability through training and cross‑functional knowledge sharing
* Run weekly team operations meetings to review pipeline, open orders, escalations, and actions
* Support proactive sales growth through quotation follow‑up, dormant account re‑engagement, and upselling opportunities
* Work closely with internal departments to coordinate parts activity, customer commitments, and commercial opportunities
* Ensure margin discipline is maintained and escalated below‑threshold deals for approval
* Produce weekly reports covering performance, pipeline, customer status, and escalations
* Champion QHSE and ISO compliance and support continuous improvement initiatives within business systems
Qualifications
* Proven experience in a B2B parts or technical product environment, combining sales activity with hands‑on order management
* Previous experience leading or supervising a small team, including appraisals, target setting, and performance management
* Strong experience improving team performance and driving proactive customer engagement and quotation follow‑up
* Confident using CRM systems for managing quotes, orders, opportunities, and pipeline accuracy
* Strong customer service skills with experience handling escalations, supplier disputes, and negotiations
* Computer literate with proficiency in Microsoft Office applications
* Comfortable using ERP and order management systems
* Knowledge of diesel engines, turbochargers, or marine/industrial mechanical components (desirable)
* Experience in marine, offshore, defence, oil & gas, or power generation sectors (desirable)
* Experience with Microsoft Dynamics 365 and/or Microsoft Business Central (desirable)
* Understanding of OEM parts supply, technical drawings, parts catalogues, and international shipping documentation is advantageous
* Must be happy working 100% office‑based
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