Due to expansion of ourteam, Park Practice GP surgery is looking to recruit a full-time/part-timePatient Services Administrator to work as part of our excellent andwell-established team at Park Practice. Part-time applicants will need toadvise on their application what hours they are looking for or we will assumethat they are applying for a full-time position. The right person will have the skills andability to work in a busy and demanding environment, with excellentcommunication and interpersonal skills.The majority of the work will be telephone-based, which will require thesuccessful applicant to deal with high call volumes whilst maintaining a professionaland caring manner.
We are a friendly andbusy training practice delivering care at our modern, purpose-built premises inEastbourne. The ideal candidate will have comprehensiveIT knowledge and at least 2 years experience is a Receptionist / CustomerService role. Experience of working in aGP practice or a medical environment would be an advantage but mostimportantly, we are looking for enthusiasm and the ability to projective apositive and friendly image to patients and visitors at the practice.
Main duties of the job
Your role as a Patient Services Administrator will require you to be the face of the practice. You will work in a very fast-paced environment and the role will include answering the telephones, manning the reception desk, processing prescriptions, dealing with queries or carrying out administrative tasks.
Key responsibilities include:
* Answering/forwarding incoming calls
* Handling and answering enquiries accurately and completely without dispensing advice, breaching patient confidentiality or making medical judgements
* Effectively care-navigate to book appointments for patients in accordance with the practice triage system
* Dealing with patient queries
* Checking patients in for appointments
* Dealing with payments from patients
* Processing prescriptions and dealing with prescription queries
* Be aware of and abide by practice protocols and policies
* Verify new patient registrations
* Book recalls as advised by clinical staff
* Keep reception area clean and tidy
Skills required:
* Organised and diligent
* Punctual
* Confident and responsible
* Ability to prioritise and organise a busy day
* Calm and pleasant manner
* Resilience
About us
We are a friendly andbusy training practice delivering care at our modern, purpose-built premises inEastbourne. The ideal candidate will have comprehensiveIT knowledge and at least 2 years experience is a Receptionist / CustomerService role. Experience of working in aGP practice or a medical environment would be an advantage but mostimportantly, we are looking for enthusiasm and the ability to project apositive and friendly image to patients and visitors at the practice.
Starting salary for this role will be £12.21 per hour for applicants aged 21 and above.
Starting salary for this role will be £10.00 per hour for applicants aged 18-20.
**Please note that the annual salarydisplayed is an Indeed-generated amount based on WTE of 37.5 hours**.
Our hours of business are 8.30am-6.00pm Monday Friday. We also open6.00pm-8.00pm on a Monday and Wednesday.The successful applicant will be expected to work one of these eveningsas part of their contracted hours.
Pleasenote for all vacancies:
We do not employ staff who are registered at thepractice as patients. If employment is offered, it is on the condition ofregistration with another GP practice.
All posts working with children and vulnerableadults should be aware of and share the commitment to safeguard and promote thewelfare of children, young people and vulnerable adults when applying for jobswith Park Practice.
Job responsibilities
Key responsibilities include:
* Answering/forwarding incoming calls
* Handling and answering enquiries accurately and completely without dispensing advice, breaching patient confidentiality or making medical judgements
* Effectively care-navigate to book appointments for patients in accordance with the practice triage system
* Dealing with patient queries
* Checking patients in for appointments
* Dealing with payments from patients
* Processing prescriptions and dealing with prescription queries
* Be aware of and abide by practice protocols and policies
* Verify new patient registrations
* Book recalls as advised by clinical staff
* Keep reception area clean and tidy
Person Specification
Experience
* Minimum 2 years of Receptionist/Customer Service experience
* Practical experience of working with others
* Experience of using own initiative
* Experience of working within a General Practice Office environment
* Practical experience of liaising with other Healthcare Professionals, Primary Care Trusts, Patients, Solicitors and other external organisations
* Practical experience of computerised recording systems
Skills
* Excellent communication skills (written and oral)
* Time management and the ability to work to deadlines
* Negotiation and conflict management
* Interpersonal skills
Qualifications
* Good standard of education
* GCSE Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr