Overview
Join to apply for the Player Protection Executive role at Rank Interactive.
Rank Interactive, the digital arm of the Rank Group plc, is a leading global digital gaming company delivering entertainment to millions on various devices daily. We operate with a multi-branded strategy across online entertainment, bingo and slot gaming, and a social gaming mobile experience, using a mix of proprietary and licensed software. With offices in the UK, Gibraltar, Mauritius & South Africa and a global workforce, we unite people and entertainment across diverse digital channels.
Our Customer Solutions Hub is located in Sheffield, offering a culture of learning, development and fun alongside a supportive environment.
Job Description
We are looking for a passionate individual to join our growing team at Rank Interactive, a leading online gaming company. As a Player Protection Executive, you will play a vital role in keeping customers safe and ensuring fair play. We will provide the training; no prior experience in online gambling is necessary.
Working Patterns
This role is shift work between 07:00 – 17:00 and 10:00 – 20:00 on a 4-week rotation pattern. You will work 1 weekend out of 4.
Responsibilities
* Be the first line of defence for our customers, using your skills to identify potential risks
* Analyse customer activity and background information to support responsible gambling practices
* Help us protect vulnerable customers from problem gambling
* Work with colleagues to ensure compliance with anti-money laundering regulations
* Collaborate with the Player Protection Manager to make informed decisions about customer accounts
What You Bring
* A strong work ethic and a can-do attitude
* Excellent communication skills (written and verbal)
* The ability to analyse information and make sound judgments
* A desire to make a positive impact
* A keen eye for detail and accuracy
* The ability to work independently and as part of a team
Bonus Points If You
* Understand the importance of responsible gambling
* Are comfortable having difficult conversations
What We Offer
* Competitive salary and benefits package
* Opportunity to make a real difference
* Supportive and inclusive work environment
* Training and development opportunities
Qualifications
* Able to deliver high-quality customer service with prior customer service experience
* Excellent oral, written and communication skills
* Able to assess and present risk assessments
* Experience in holding difficult conversations with customers
* Able to work with several stakeholders across the business
* Attention to detail and ability to quickly review and assess information
* Self-motivated, keen eye for detail, accurate and precise, can work alone or as part of a wider virtual team
* Experience of the online gambling industry is desirable but not essential as training will be provided
* An understanding of Safer Gambling in line with UKGC Licensing terms is desirable but not essential as training will be provided
* Computer literate
Additional Information
You’ll receive a competitive salary with leading benefits. We support wellbeing through hybrid working, colleague networks, menopause support and weekly PepTalks. We invest in your growth with development opportunities, leadership training and industry certifications to help you work, win and grow with us. You’ll gain international exposure by collaborating with colleagues globally. The Rank Group is committed to being an inclusive employer and will provide reasonable adjustments on request ahead of interviews.
Seniority level: Executive • Employment type: Full-time • Job function: Customer Service • Industries: Gambling Facilities and Casinos
If you find the opportunity interesting, apply now. We look forward to hearing from you!
Location: Sheffield, England, United Kingdom
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