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Company Overview
Established in 2017, Greenview is a provider of mechanical and electrical installation, heating installation and servicing, property maintenance, and sustainable energy solutions, including domestic energy efficiency services. With around 130 employees, the company generated revenues of approximately EUR 36m in 2023. Greenview Group aims for significant growth to reach EUR 100m in revenue. It operates from offices in Belfast, Northern Ireland, and London, UK, serving a diverse customer base including government-backed, blue-chip clients, and private contractors.
Role Overview
The Project Coordinator is a vital team member supporting HVAC Capital Works projects in Northern Ireland. The role requires multitasking and prioritization in a busy environment, based at our Mallusk office.
Key Responsibilities
1. Coordinate site construction projects for effective and timely completion.
2. Manage scheduling of engineers to ensure proper coverage.
3. Handle incoming calls and record/manage communications efficiently.
4. Support clients via telephone and email.
5. Log and assign maintenance calls promptly.
6. Process operative paperwork and close calls for payment.
7. Respond within specified timeframes to meet service levels and contract terms.
8. Meet targeted KPIs related to contract requirements.
9. Assist in cross-training team members for flexibility.
10. Perform routine administrative tasks.
11. Communicate with stakeholders and clients effectively.
12. Escalate issues early to line managers or clients.
13. Support applications and certificates from authorities/clients.
14. Adhere to policies, procedures, and safety standards.
15. Schedule daily runs for multiple operatives and organize materials.
16. Coordinate with suppliers and sub-contractors.
17. Maintain professionalism and confidentiality.
18. Calculate engineer performance and bonuses.
Person Specification
* Minimum 1 year experience in an office environment.
* At least 5 GCSEs including English and Maths.
* Proficient in Microsoft Office.
* Proactive, independent, and organized.
* Excellent communication and customer focus.
* Team player with good relationship-building skills.
* Flexible, adaptable, and trustworthy.
* Positive attitude with a can-do approach.
Additional Information
Greenview Gas is an equal opportunity employer offering competitive salaries and opportunities for skill development in a secure environment. The successful candidate will expand their skills across various areas.
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