About the job ?
As an S7 at Teignmouth & Dawlish you will have a multifunctional role, you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, ensure that customer requirements are met and exceeded, you will ensure that station activities including the dispatching of train services are completed safely and punctually. Provide information and assistance to customers and ensure that the station environment is kept to a high standard.
Your main responsibilities will be?
1. Providing the highest level of customer service and being dedicated to customer needs
2. Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
3. Carrying out routine maintenance and cleaning of ticket machines and IT equipment
4. Accurately completing all accountancy and other associated documentation
5. Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures
6. Providing information and assistance to customers
7. Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
8. Maintaining a safe, pleasant and clean station environment
You'll need to be?
9. Able to deliver extraordinary front line customer service
10. Able to understand customer requirements and expectations
11. A self-starter with a can do attitude
12. Confident when decision-making
13. Calm yet directive in a crisis
14. Able to work to strict procedures
As a minimum you will need to have:
15. The ability to work as part of a team or independently
16. Evidence of numerical ability
17. Attention to detail
18. Strong verbal and written communication skills
19. An ability to multitask well
About the location?
Teignmouth is a busy station in South Devon. It has good transport links to the surrounding area. During the busy holiday periods due to its proximity to many popular tourist locations and venues will see large numbers visit this station.
Working pattern
The role requires shift working 7 days a week on a rolling roster pattern including Sundays and Bank holidays. This role is a rest day relief, working between both stations to cover resident colleague's rest days.
Additional information
Applicants successfully short listed, will be invited to undertake an online dispatch test and interview. Interviews will take place w/c 11th August 2025.
The successful candidate will be required to meet the medical standards for the role including colour vision test and drugs and alcohol screen. A Basic DBS is also required.
Full training is provided and initial training will last up to three weeks, Monday to Friday full time hours. The location of the training will be our Training Centre in Swindon. A travel pass and hotel accommodation is provided.
The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
INGWR