About the job
We are looking for a motivated and detail-oriented IT Support Specialist to join our dynamic IT team. This hands-on position requires a team player who can work closely with every department on daily operations. You’ll be a member of our team in St Albans.
Your tasks
• 1st and 2nd level support within region standard Applications (M365, Adobe, FMS und IFS) • Joiner / Mover / Leaver handling with ServiceNow • Software provisioning (SCCM) • Client hardware (desktop, laptop, tablet, barcode scanner) & peripherals (printer, scanner, copier, fax) • Installation, maintenance & provisioning • VoIP • Network support (LAN) and monitoring of WAN and servers • Mobile devices and contracts • Introduction & training • Licence Management • Team member of projects • Local contact for Platform Services • Quotes and order process of hardware
Requirements
Relevant educational qualifications • Additional trainings for Microsoft (MCP level) and Cisco (CCNA Discovery) • 3 years work experience in the IT Service Desk area • ICT service operations • Basic ITIL knowledge • Broad technical skills hardware, OS & software (Microsoft, mobile devices) • Basic technical skills Server OS, network, storage (SAN, NAS) • Basic application architecture know-how • Good analytical and conceptual abilities. • Independent, but with team skills for dealing with IS specialists and key users • Open and communicative, likes dealing with people (telephone & teams support) • Flexibility and willingness to travel to Manchester once or twice a month
What we offer you
1. Opportunity to work in a collaborative and innovative environment.
2. Professional growth and development opportunities.
3. Competitive salary and benefits package.
4. Be part of a company committed to excellence and innovation.
5. 25 days of holidays
6. Private Healthcare for you, with the option to add partner and children
7. Life Insurance
8. Income Protection