About Us: Based in the heart of Warwickshire, the beautiful district of Stratford-on-Avon is, without doubt, one of the most scenic and historical regions in the UK. Stratford-on-Avon District Council’s headquarters are located in the heart of William Shakespeare’s hometown. In the District, you will find thriving market towns, home to over 135,000 residents and a tourist destination for millions of visitors each year, from across the globe. We are proud to provide public services to residents, businesses and visitors across this magnificent region, making it a great place to live, work and visit. At the Council, our people are our superpower and by choosing to bring your talents to our organisation, you will be joining a great team where everyone feels that they truly belong, full of dedicated people all working with passion and purpose, across a dynamic portfolio of work providing high-quality services. Benefits: As part of our team, you will enjoy a comprehensive benefits package, including: Flexibility: A minimum of 25 days of annual leave, plus Bank Holidays. Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role) Flexi-time scheme for a better work-life balance. Lifestyle: Health Cash Plan Scheme for medical and dental expenses. Eye test voucher scheme Everyone Active Gym Membership discount Professional Development: Training and Development opportunities. Payment of one professional subscription fee Financial Planning: Access to the Local Government Pension Scheme to secure your future. Access to free Will writing services. Employee Assistance Programme Salary Sacrifice schemes e.g. Cycle to Work etc. Free town centre parking What to Expect in the Role: You will be joining our collaborative, high performing and dedicated Revenues Service, responsible for delivering outstanding administration, billing, and recovery services relating to Council Tax, Business Rates and Housing Benefits to residents across the district. We’re recruiting to two vacancies, one to be based in our Business Rates Team and one to be based in our Benefits Team, with opportunities to develop across the function. We’re keen to hear from candidates who can understand and interpret complex and changing legislation, is confident using a computer-based systems to enter and find information, communicates clearly with people from all backgrounds, handles sensitive information with care, pays close attention to detail, and stays organised to meet deadlines. Key Accountabilities and Responsibilities (Please see Job Description and Person Specification for more details): Working as part of a team responsible for Council Tax, Benefits or Business Rates Keep up to date on legislation and changes to Regulations for Revenues Process correspondence and enquiries in an efficient manner. Provide prompt assistance and support to Customers Access. Organise and prioritise your own workload. What You’ll Need (Please see Job Description and Person Specification for more details): Ability to assimilate and clearly communicate complex and changing legislation relating to Council Tax, Business Rates or Housing Benefits services. Excellent Customer Service skills with residents from different backgrounds. Good Communication skills both digitally and verbally. Experience of working with a range of IT software packages. The ability to work in a under pressure whilst meeting deadlines and targets. For an informal chat about the role, please contact Jenni Love, Revenues Manager on 01789 260901 or email Jenni.Love@stratford-dc.gov.uk Applications will close at midnight on Thursday 10th July 2025 Interviews will be held week beginning 28th July 2025