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Customer Success Manager, Newport, Wales
Client: LT Harper - Cyber Security Recruitment
Location: Newport, Wales, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Views:
4
Posted:
31.05.2025
Expiry Date:
15.07.2025
Job Description:
Senior Customer Success Manager – Cardiff (Hybrid/Remote working) £70k
Cyber Security service provider requires a Senior Customer Success Manager with a background in technology, cyber, or digital operations to join their growing team. This role is ideal for someone skilled at building strong relationships and guiding customers through their journey.
This position is part of the Service Management team, focusing on client onboarding, ongoing service delivery, and process improvement. It offers the opportunity to work alongside technology experts in a collaborative environment that values innovation. If you're a creative team player, we encourage you to apply.
Responsibilities:
* Own customer onboarding, service availability, and delivery
* Measure and improve service operations
* Engage customers regularly to assess needs and remove barriers
* Monitor customer health to anticipate needs and identify trends
* Build stakeholder relationships to drive value and improve metrics
* Track and report on high-risk accounts and potential threats
* Collaborate with Account Managers on renewals
* Drive renewal rates through customer satisfaction and adoption
* Communicate new features aligned with customer goals
* Act as escalation point for service-impacting issues
Requirements:
* Reliable, hardworking, takes ownership, works well independently or in a team
* Committed to continuous improvement and delivering value
* Knowledge of service methodologies in IT or Technology
* Experience in MSSP, IT, Technology, or Cyber industry – highly desirable
* Eligible for SC Clearance (British citizen or lived in the UK for 5+ years)
For more information, apply online or contact Catherine Burn at [emailprotected].
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