<div><h3>About the Job</h3><h3>Where you will be based:</h3><ul><li>This is a full time, shore based role, located at our base in Road Town, Tortola - the heart of the beautiful British Virgin Islands. This is the sailing capital of the world.</li><li>Its perfect for an experienced marine professional to transition to a land-based role.</li></ul><h3>Ready to transition ashore?</h3><p>If you are a marine professional looking for a land-based role that still keeps you connected to the docks, this is your opportunity. Conch Charters is a tight-knit, family‑run business looking for an agile problem‑solver to join our operations and brokerage team.</p><p>This is not a traditional desk job. Your day might start with troubleshooting an AC unit, pivot to preparing financial statements for a yacht owner, and end with expertly moving boats around our marina to fit the dock plan.</p><p>We are looking for someone with serious nautical common sense, a calm head under pressure, and the diplomacy to manage high‑net‑worth relationships. We can teach you the paperwork; we need you to bring the grit, organization, and technical experience & skills.</p><h3>What You Will Actually Do:</h3><ul><li><b>Be the Face for Our Owners:</b> Serve as the primary point of contact for yacht owners, answering queries, building strong relationships, and managing their concerns with transparency and tact.</li><li><b>Fleet Maintenance Support:</b> Work closely with the Ops manager and technical team to ensure yachts and equipment are maintained to the highest standards. You will help troubleshoot mechanical, electrical, plumbing, and rigging issues.</li><li><b>The Guest Experience:</b> Brief and debrief charter guests on yacht systems, review feedback forms, and ensure any technical issues affecting the fleet are swiftly addressed.</li><li><b>Brokerage & Office Administration:</b> Maintain Charter Yacht Sales listings, respond to inquiries, and orchestrate yacht phase‑ins and phase‑outs.</li><li><b>Storm Prep:</b> Step up when it matters most by assisting with the preparation of the fleet during hurricane season.</li></ul><h3>Your Absolute Non‑Negotiables:</h3><ul><li><b>Composure Under Fire:</b> You can handle emergency situations, angry guests, or approaching weather with a cool, calm, and collected demeanor.</li><li><b>Mechanical & Technical Aptitude:</b> You aren’t afraid of an engine room. You have a solid foundational understanding of 12V electrical systems, marine plumbing, and mechanical troubleshooting.</li><li><b>Nautical Competence:</b> You must be able to swim, sail, and snorkel. Genuine sailing experience is strictly required to understand the assets and the guests.</li><li><b>Diplomacy & Customer Service:</b> You have an inherently professional approach and excellent communication skills, capable of delivering bad news gracefully or celebrating a successful charter with owners.</li><li><b>Computer Literacy:</b> You must be highly organized and proficient in Microsoft Excel.</li></ul><h3>What We Will Train You On:</h3><p>If you have the marine baseline and the right attitude, we will teach you the rest. You will receive full training on:</p><ul><li>Anti-Money Laundering (AML) compliance documentation and brokerage paperwork.</li><li>Preparing precise owner statements using turnaround sheets, POS reports, and external invoices.</li><li>Processing fleet insurance claims and policy updates.</li><li>We are also willing to train the right candidate on video content creation to help showcase our fleet and brokerage listings.</li></ul></div>