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Business KYC Representative Role
Salary: £13.50 per hour
Location: Brighton (Hybrid Model: Office based 3 days per week)
Duration: Ongoing
Hours: 35 hours per week, Monday to Friday, 8am - 4pm
Are you looking for a role that offers an exciting environment that celebrates a collaborative and inclusive culture? Then this could be the role for you!
Manpower has a fantastic new opportunity for the right candidate to become a Business Representative (KYC), working with our client, a FTSE 100 Credit Card Company based in Brighton.
The Role
The position focuses on supporting the UK team in contacting customers to remediate their customer data in relation to UK Anti-Money Laundering regulations.
The primary responsibility involves outbound calling to Business and Corporate customers to help them submit their relevant business information. An element of the role will be routing customers internally if any servicing issues are uncovered.
Responsibilities include:
* Clearly articulating Anti-Money Laundering requirements to customers
* Supporting and guiding customers through emails and outbound calls
* Validating that we hold the correct, up-to-date information with the customer
* Working closely with internal stakeholders (Account Management & project teams)
* Keeping records updated in CRM tools and project trackers
* Meeting key performance metrics such as call volumes and email communications
Role Requirements
* A motivated, independent, proactive individual capable of managing productivity and performance
* Strong interpersonal skills with the ability to manage relationships internally and externally
* Excellent rapport-building skills on the phone
* Previous customer-facing, phone experience preferred
* Computer literate with knowledge of Outlook and Excel
* Good attention to detail skills
If you meet these criteria and want to work in a vibrant, forward-thinking environment, apply today.
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